JOB DESCRIPTION

Junior Engineer - Contact Centre Leading Telco client (consulting through FinXL)

ABOUT FINXL

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we’ve been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
FinXL is seeking a Junior Engineer, with exposure to Contact Centre engineering/integration/support, to join our consulting team and be deployed with a leading Telco client on a key transformation engagement. FinXL is also able to take over existing visas and provide sponsorship for consultants.

KEY SKILLS & EXPERIENCE

• Exposure to NICE CXone Studio scripting (or comparable contact centre tools)
• Understanding of IVR design, call routing, and contact centre workflows
• Basic experience with APIs, JSON, or web services
• Some knowledge of scripting/programming languages (JavaScript, Python, or similar)
• Strong problem-solving skills and eagerness to learn in a fast-paced environment
• Excellent communication and documentation skills

• Build, configure, and maintain call flows and IVR scripts using NICE CXone Studio
• Support integrations with external systems and APIs (REST/JSON)
• Assist in testing, troubleshooting, and optimising scripts and call flows
• Contribute to the design of customer communication journeys across voice and digital channels
• Document technical changes, flows, and integration points
• Work closely with senior engineers and business stakeholders to ensure smooth delivery