MINIMUM QUALIFICATIONS:

• HS diploma
• Active Secret clearance.
• 1+ years of relevant Enterprise Service Desk experience.
• Fundamental understanding of computer hardware (desktops, laptops, peripherals) and software (Windows OS, common applications).
• Basic understanding of networking concepts (connectivity, TCP/IP).
• Familiarity with common software applications (Microsoft Office Suite, web browsers).

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in information technology, computer science, or a related field.
• Experience supporting DoD programs.
• Experience in IT service management and ITIL-informed processes. Knowledge of ITSM tools such as ServiceNow and Jira.
• Experience with a ticketing system (even if in an educational setting) and remote desktop support tools.
• Basic experience with Active Directory.
  Quiet Professionals is located in the Greater Tampa Bay Area. We provide innovative and sustainable solutions that enhance the operational effectiveness of our clients and partners.
  Quiet Professionals is proud to be an equal opportunity employer. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly to all qualified candidates and employees. QP is committed to providing a workplace free from discrimination or harassment. We offer comprehensive benefits designed to serve the needs of our workforce.
  Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Provide first-level technical support to end users across the organization.
• Troubleshoot and resolve basic hardware, software, and network issues, escalating more complex problems to higher tiers.
• Log and track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation.
• Meet Service Level Agreements (SLA) and maintain high levels of customer satisfaction.
• Use knowledgebase articles and other resources to efficiently resolve user issues.