WHO WE ARE

Reflex Manufacturing Ltd. ("Reflex"), a 100% privately owned Canadian company, is a major supplier/manufacturer of Reusable Flexible Insulation Systems (insulation blankets) primarily servicing Western Canada’s industrial insulation blankets. Located in Edmonton, our dedicated field and in-house Design Technicians create insulation blankets to customer specification, which are then manufactured by our highly skilled production team in Reflex’s Edmonton-based fabrication facility. Guided by our core values, we are proud to be an industry leader, committed to a high standard of safety, quality, efficiency, and professionalism through all phases of customer service, estimating, project management, field design, pattern development, and fabrication.

QUALIFICATIONS

• High school diploma or general education degree (GED) required
• Minimum 1 year of customer service experience
• Experience working in a fast-paced office environment with many administrative responsibilities
• Knowledge of how estimating processes work
• Mathematically inclined and demonstrated ability to quickly learn and adapt to new concepts, and processes
• Experience working with inbound and outbound calls, and customer retention
• Strong organizational and computer skills

ABOUT THE ROLE

We currently has an exciting opportunity for a dynamic individual as Junior Customer Service Representative (CSR)/Estimator. Reporting to the Senior Vice President and the Operations Manager, the successful candidate will perform a variety of office duties in support of company administration in an efficient, cost-effective manner.

RESPONSIBILITIES

• Estimate production quotes from provided field drawings
• Ensure pricing is consistent and correct.
• Ensure quoting standards are consistent with the requirements
• Initiate production quotes to jobs and place on shop production schedule
• Process warranty job
• Logistics - prepare packing slips and freight waybills and contact freight companies for shipment pick up.
• Invoicing - prepare and distribute customer invoices and update job logs accordingly.
• Verify the match of purchase order with invoice and packing slips
• Matching of packing slips and invoices for submission to the bookkeeper
• Closing out jobs by scanning and filing job files
• Deliver exceptional customer service and handle customer inquiries
• Respond to telephone, e-mail, and in-person inquiries from customers, suppliers and other parties in a professional manner.
• Take and record telephone messages as required. Refer all inquiries to the appropriate individuals or departments across the organization.
• Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
• Bank deposits preparation
• Maintain stock level for office, shop and field
• Participate in departmental meetings as required
• Continuously improve job responsibilities through developing skills and increasing knowledge
• Resolve work problems and recommend measures to improve productivity and product quality