Category: Infrastructure/Cloud
Main location: United Kingdom, Wales - South East Wales, Bridgend
Alternate Location(s):
,
Position ID: J0225-1840
Employment Type: Full Time

POSITION DESCRIPTION:

Join CGI as an EUC Engineer, supporting one of our high-profile clients based in Newport, South Wales. CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching), which makes you a CGI partner, not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent, and inspiring everyone to pursue careers in our sector, including our Armed Forces. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the nature of the role, all applicants must hold or be prepared to undergo a security check to SC level.
We are looking for a skilled EUC Engineer to join our team, with a focus on both technical support and device provisioning. This role ensures the efficient deployment, configuration, and maintenance of end-user devices while addressing technical challenges to provide a seamless user experience.

SKILLS:

• Active Directory
• Client Management
• Windows

Experience:

• Minimum of [X years] of experience in End User Computing or technical support roles, with hands-on experience in device provisioning.
• Familiarity with various operating systems (Windows, macOS) and hardware troubleshooting

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred

YOUR FUTURE DUTIES AND RESPONSIBILITIES:

Key Responsibilities

Device Provisioning & Configuration:

• Perform the setup, configuration, and deployment of end-user devices (laptops, desktops, and mobile devices) according to established standards.
• Ensure devices are properly imaged, configured with necessary software, and enrolled in device management systems (e.g., SCCM, Intune).
• Conduct quality checks on provisioned devices to ensure compliance with organisational standards.

Technical Support & Troubleshooting:

• Provide onsite technical support for end-users, addressing hardware and software issues promptly and effectively.
• Diagnose and resolve technical problems related to EUC devices and peripherals.
• Monitor and respond to incident and problem tickets, serving as the frontline of DLM support.
• Respond to and resolve major incidents as they arise.

Automation & Continuous Improvement:

• Drive automation and scripting initiatives to enhance efficiency in provisioning workflows.
• Participate in initiatives to optimise service delivery and improve the end-user experience.

Collaboration & Documentation:

• Work closely with the EUC Manager and other team members to enhance processes and service delivery.
• Maintain accurate records and documentation of device configurations, support tickets, and inventory.
• Communicate effectively with end-users to understand their needs and provide necessary support.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE:

• Proficiency with Configuration Manager 2012 or later (SCCM).
• Understanding of Active Directory (AD) and Group Policy.
• Expertise in Windows 10 Operating System.
• Familiarity with JAMF/Apple device management, particularly macOS.
• Basic knowledge of application packaging and deployment.
• Administration skills in Intune and experience with ITSM tools (e.g., ServiceNow).
• Understanding of Virtual Desktop environments.
• Experience with scripting (e.g., PowerShell) or automation tools.

Experience:

• Minimum of [X years] of experience in End User Computing or technical support roles, with hands-on experience in device provisioning.
• Familiarity with various operating systems (Windows, macOS) and hardware troubleshooting.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

Preferred Certifications:

• CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent certifications.
• OEM warranty certifications are advantageous.