Overview:
SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.
Join the SkyePoint team and become part of a highly skilled, professional workforce dedicated to delivering mission-critical solutions. Our exceptional technical experts provide innovative services and solutions to federal agencies, making a meaningful impact every day. At SkyePoint, we value top talent and foster an environment where your ideas and contributions truly matter. Be part of a team that values excellence and rewards innovation—your future starts here!

THIS IS A CONTINGENT POSITION BASED UPON CUSTOMER APPROVAL.

Responsibilities:
SkyePoint is seeking a highly motivated and eager individual to fill the role of a Junior Exchange Administrator supporting the Department of State (DOS).

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in related IT field or additional years of related IT experience.
• Must be able to work onsite in Washington, D.C.
• Must be able to work Tuesday - Saturday, 10pm - 6am.
• Must have an active Top Secret clearance.
• 3 – 5 years Windows Server and Microsoft Exchange experience.
• Microsoft Teams/Teams Phone System experience.
• Must be able to work a hybrid schedule for the shift listed above.
• CompTIA Network+
• Microsoft Certified Technology Specialist (MCTS).
• Possess strong work commitment to perform on shift as scheduled.
• Possess strong oral and written communication skills to escalate problems encountered.
• Experience with ServiceNow.
• Demonstrate working knowledge of basic service delivery best practices and principles.
• Ability to efficiently manage outages and the corresponding incident management processes.
• Must be a US citizen.

• Monitor ticketing system to receive work assignments.
• Focus on systems monitoring for sustained periods, actively mitigating threats to service availability.
• Follow SOPs and guidelines and provide inputs for improvement.
• Provide customer support for Exchange Online services in MS GCC Tenant and Exchange on-premises.
• Support Teams and other collaborative applications.
• Support Teams Phone System.
• Perform Exchange Incident Resolution.
• Remain active in Exchange Monitoring and Alert Resolution.
• Manage major incident management processes.
• Document and report all service interruptions to email users.
• Reply to all communications related to Exchange systems errors in a timely manner.
• Resolve and document ticket escalations received from junior staff members.
  Qualifications: