REQUIREMENTS:

• Minimum of 3 years’ experience in a technical support or field engineer role, resolving escalated service desk issues.
• Proven experience with the deployment and management of end-user devices.
• Hands-on experience with SharePoint support and administration.
• Strong background in infrastructure monitoring and patch management.
• Excellent verbal and written communication skills, with a strong team-oriented mindset.
• Ability to work both independently and collaboratively within a hybrid environment.

• Manage third-line service desk escalations, ensuring timely resolution and closure of tickets.
• Assist with the rollout, configuration, and maintenance of end-user devices.
• Provide user support and troubleshooting assistance for SharePoint.
• Monitor infrastructure for performance and identify potential issues.
• Assist with patching and updating devices to maintain security and functionality.
• Document technical processes, configurations, and procedures for future reference