Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.
Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We’re a “best of both worlds” kind of company. We’re big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

ABOUT THE ROLE

We are seeking a hands-on NetSuite Functional Support Analyst to join our Finance Technology team. This role anchors our first-line and partially second-line ERP support structure and is critical in ensuring a stable, user-friendly, and resilient ERP environment.
As a first-line functional support specialist, you will triage issues, maintain NetSuite configuration, and collaborate with accounting, finance, and external support teams. This is not a technical developer or integration role — but one focused on usability, process clarity, documentation, and end-user enablement.
You will also help design and deliver end-user training sessions, with a strong focus on documentation and proactive support. You must be proficient in English and comfortable working in a multinational environment. The role requires cultural sensitivity and occasional adjustment to U.S. working hours, as part of the broader team is U.S.-based.