Junior Freelance Onsite PC Technician (m/w/d) first and second level suppor at EVERIENCE

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Level 1 Support, Level 2 Support, Windows OS, Microsoft 365, Networking, ServiceNow, Customer Service, Documentation, Team Collaboration, Troubleshooting, User Support, Proactive Attitude, Communication Skills, Incident Management, Service Requests

Industry

Information Technology & Services

Description

Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting... Job Description We are seeking a proactive and service-oriented IT Support Specialist (m/w/d) (Level 1 / Level 2) to join a small team of 4 IT professionals in our London office located next to Waterloo Station. You will support around 50–100 users on-site and provide occasional off-site support at other company locations across England. Responsabilities Deliver Level 1 and Level 2 support across hardware, software, and networking. Manage incidents and service requests using ServiceNow or similar ticketing platforms. Set up, configure, and troubleshoot Windows devices, Microsoft 365, and standard office IT. Provide excellent in-person and remote user support. Escalate complex issues to senior engineers or vendors as needed. Maintain clear documentation of incidents, solutions, and system changes. Collaborate closely with a team of 4 IT staff to ensure high-quality service delivery. Travel occasionally to other sites in England to support regional offices or projects (travel costs covered). Qualifications 1–2 years of experience in L1/L2 IT support roles. Proficiency with ServiceNow or similar ticketing systems. Strong working knowledge of Windows OS, Microsoft 365, and basic networking. Fluent English speaker (native or equivalent). Comfortable working in a professional office environment (50–100 users). Excellent teamwork, customer service, and communication skills. Proactive, energetic, and hardworking attitude with a willingness to travel when required. Additional Information Location: London Workload: 5 days per week / 8 hours per day on client site support Freelance Valid working permit for UK All our positions are open to people with disabilities

Responsibilities

Deliver Level 1 and Level 2 support across hardware, software, and networking. Manage incidents and service requests while providing excellent in-person and remote user support.