Job Title- Junior Help Desk Analyst
Company- Spectra Credit Union
Location-Alexandria, VA
Ready to elevate your career and join an extraordinary team? Your next adventure starts here!

POSITION OVERVIEW

As a Junior Help Desk Analyst, you will be the first point of contact for end users seeking technical assistance. You will troubleshoot hardware, software, and network-related issues, ensuring a smooth and efficient resolution. This role is ideal for someone with strong problem-solving skills, excellent communication abilities, and a passion for technology.

EDUCATION

• Associate’s or Bachelor’s degree in Information Technology or a related field (or equivalent work experience).
• IT certifications such as CompTIA A+ or Microsoft 365 Fundamentals.

EXPERIENCE

• 6 months to 2 years of similar or related experience, including time spent in preparatory positions.
• Experience with remote desktop tools and support platforms.
• Familiarity with cloud services and cybersecurity best practices.
  Are you ready to shape a brighter tomorrow? Join us and embark on a fulfilling career journey beyond just a job.

• Assist with setting up and maintaining user accounts, permissions, and passwords.
• Provide basic training and guidance to end users on IT best practices.
• Document and track user requests, issues, and resolutions in a vendor-managed help desk system.
• Maintain IT inventory, including laptops, desktops, and peripherals.
• Serve as the first point of contact for users seeking IT assistance via phone, email, or ticketing system.
• Escalate complex issues to senior IT staff or specialized teams when necessary.
• Support remote users with troubleshooting and connectivity issues.
• Diagnose and resolve fundamental technical issues related to hardware, software, and networking.
• Install, configure, and update software and operating systems.