Location: Hybrid / Kings Hill, Kent
Salary/package: £24,310
Contract type: Permanent
Hours: Full time, 37 hours
We’re looking for a driven and customer-focused Junior Help Desk Engineer to join the Cantium IT Support team. In this important role, you’ll deliver first-line technical support across a wide range of systems and services, ensuring our customers receive high-quality, timely assistance. If you’re passionate about technology, eager to learn, and enjoy solving problems, this is an excellent opportunity to begin or grow your IT career in a forward-thinking organisation.

WHO WE ARE

Cantium Business Solutions is a specialist provider of IT and back-office services, helping organisations across the public and private sectors improve efficiency and focus on what they do best. As part of Commercial Services Group (CSG the UK’s largest local authority trading company , we operate with a strong public sector ethos while driving innovation and growth across our service lines.

As a Junior Help Desk Engineer at Cantium, you’ll be on the front line of our IT support service, providing direct assistance to customers and helping to resolve technical issues that impact day-to-day operations. Your responsiveness, accuracy, and communication skills will play a vital role in ensuring high customer satisfaction and maintaining the quality and reliability of our IT services.

What you’ll be doing

• Responding to support requests through inbound calls, AVA chat, email, and in person—resolving incidents and service requests in line with Cantium KPIs and SLAs
• Providing advice and guidance on systems, products, and services, following established procedures
• Logging detailed call notes and actions taken to support transparency and efficient resolution
• Performing initial diagnostics and offering known solutions where possible, escalating where needed
• Assisting in the interface between users and service providers, including third-party suppliers
• Supporting continual service improvement by sharing insights and solutions with colleagues
• Keeping up with the latest trends in IT and actively expanding your technical knowledge
• Protecting the integrity and security of company systems and data