Junior HelpDesk Support Analyst at MVP Talent Corp
vancouver, British Columbia, Canada -
Full Time


Start Date

Immediate

Expiry Date

21 Jan, 27

Salary

45000.0

Posted On

23 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Information Technology & Services

Description

About the job

Junior Help Desk Support Specialist:

Our client is a mid-sized business located in Calgary, Alberta. They have approximately 220 users, most of whom are in Calgary and work from the Calgary office. We are in search of a well-rounded, Junior help desk support person to support this mostly Microsoft environment and its internal users. This is a great opportunity for a junior, keen and motivated person to learn and grow within a supportive technical environment.

Technological background (as per below) is important, but equally important is one’s personality, character, eagerness, adaptability, initiative, personal drive, and team fit / collaboration skills.

Overall personality, communication skills, and one’s ability to learn key. We are looking for someone happy to jump in where/when needed and to take initiative instead of waiting to be told everything. This young learner should bring the initiative to uptake as much as possible, asking the right questions while shadowing and learning from more seasoned support pros.

  • MUST-Have QUALIFICATIONS:1-2 years of work experience in first\second-level IT Support
  • 1-2 years of work experience in Windows system administration and/or support of a Windows-based environment
  • Any IT-focused diploma or degree


  • Strong Nice-to-Have's:Previous experience supporting Active Directory, Group Policy, DNS, DHCP, TCP/IP
  • Setup, deploy, and support desktops, laptops and peripherals
  • Citrix remote access
  • Experience supporting Office 365-Office Suite, Teams
  • Experience deploying applications using SCCM
  • MCP, ITIL certification preferred


  • TECHNOLOGIES USED:Microsoft Technologies
  • Windows Active Directory and Group Policy
  • Windows 10 Workstations (150+) across 9 sites
  • Windows 2008R2, 2012, 2016, 2019 Server (100+)
  • Office 365 (150+ users)
  • IIS Webservers
  • SQL Server (SSRS, SSAS and Database)
  • SCCM
  • Worldox document management
  • Freshservice ticketing system
  • PRTG monitoring system(s)
  • Citrix Contraxx contracts management
  • PowerShell and VB script
  • Palo Alto Global Protect
  • AccuMap
  • Schlumberger desktop applications


  • (Non-Exhaustive) Typical Daily Duties:Be the first point of contact for internal clients across the US and Canada via phone, Teams, and using a ticket system
  • Provide first-level triage and support for internal proprietary applications
  • Provide intermediate triage and support for typical desktop support scenarios
  • Maintain application updates and patching
  • Maintain Operating System updates and patching
  • Manage small to medium infrastructure projects, including upgrades, new services, and service changes
  • Administer & maintain spare parts inventory
  • Shared 7x24 on-call – corporate mobile device(s) provided – on-call rotation is approx 1 per month with minimal calls while on-call.
  • Deployment and relocation of printers, desk stations, and network cabling


  • PERSONAL ATTRIBUTES (Repeated for emphasis):Strong communication skills
  • Well-developed interpersonal skills
  • Good problem analysis and problem-solving skills
  • Professional and approachable, technically proficient, and an independent thinker/problem solver
  • Attention to detail, organized and thorough, with a desire for continuous improvement
  • A team player who takes pride in client satisfaction
  • Able to hold on-call responsibilities

Responsibilities

About the job


Your Next Opportunity in IT Starts Here!


Magna Mining is growing, and we're looking for an IT Analyst to join our team!


Whether you're just graduating, finishing up your studies, or looking for your next opportunity in IT, this is a chance to gain hands-on experience and grow your career in a dynamic mining environment.


Based out of our North Range operations, this role involves travelling between Magna's mine sites to provide hands-on IT support. From troubleshooting everyday IT issues to setting up equipment, supporting employees, and getting involved in IT projects, you'll have the opportunity to work with a variety of technologies and make a difference across our operations.


We're looking for someone who's curious, enjoys technology, likes figuring things out, and is eager to learn and grow.


All Magna Mining team members are expected to work collaboratively with others, lead the way in health and safety, act with honesty and integrity, and foster an entrepreneurial spirit in pursuit of excellence.



What You’ll Be Doing



You’ll have the opportunity to:

  • Provide day-to-day technical support to employees with hardware, software, and network-related issues.
  • Troubleshoot and resolve IT incidents in a timely and efficient manner.
  • Support employee onboarding and offboarding, including equipment setup, system access, and account management.
  • Maintain desktops, laptops, mobile devices, printers, and other IT equipment.
  • Assist with desktop device systems, configuration, and maintenance.
  • Monitor system performance and escalate issues when required.
  • Travel between Magna's mine sites to provide on-site IT support as needed.
  • Document IT processes, procedures, and troubleshooting steps.
  • Support compliance with company IT policies, security standards, and best practices.
  • Participate in IT projects and continuous improvement initiatives.
  • Take on additional responsibilities as required to support the IT team.


Requirements



Who We’re Looking For


You might be a great fit if you:

  • Have or are working toward a diploma or degree in Information Technology, Computer Science, or a related field.
  • Are interested in building your career in IT — recent graduates and those graduating soon are encouraged to apply!
  • Have previous IT experience through employment, co-op placements, internships, school projects, or personal projects — considered an asset, but not required.
  • Enjoy troubleshooting technology and finding solutions to technical challenges.
  • Have knowledge of Microsoft 365, Active Directory, and computer systems.
  • Understand basic networking concepts and IT security best practices.
  • Are organized, detail-oriented, and comfortable managing multiple priorities.
  • Have strong communication skills and enjoy helping others with technology.
  • Are comfortable working independently and as part of a team.
  • Are eager to learn, ask questions, and take on new challenges.
  • Are willing and able to travel between Magna's mine sites as required.

Have experience in a mining or industrial environment — considered an asset, but not required.  About the job

Junior Help Desk Support Specialist:

Our client is a mid-sized business located in Calgary, Alberta. They have approximately 220 users, most of whom are in Calgary and work from the Calgary office. We are in search of a well-rounded, Junior help desk support person to support this mostly Microsoft environment and its internal users. This is a great opportunity for a junior, keen and motivated person to learn and grow within a supportive technical environment.

Technological background (as per below) is important, but equally important is one’s personality, character, eagerness, adaptability, initiative, personal drive, and team fit / collaboration skills.

Overall personality, communication skills, and one’s ability to learn key. We are looking for someone happy to jump in where/when needed and to take initiative instead of waiting to be told everything. This young learner should bring the initiative to uptake as much as possible, asking the right questions while shadowing and learning from more seasoned support pros.

  • MUST-Have QUALIFICATIONS:1-2 years of work experience in first\second-level IT Support
  • 1-2 years of work experience in Windows system administration and/or support of a Windows-based environment
  • Any IT-focused diploma or degree


  • Strong Nice-to-Have's:Previous experience supporting Active Directory, Group Policy, DNS, DHCP, TCP/IP
  • Setup, deploy, and support desktops, laptops and peripherals
  • Citrix remote access
  • Experience supporting Office 365-Office Suite, Teams
  • Experience deploying applications using SCCM
  • MCP, ITIL certification preferred


  • TECHNOLOGIES USED:Microsoft Technologies
  • Windows Active Directory and Group Policy
  • Windows 10 Workstations (150+) across 9 sites
  • Windows 2008R2, 2012, 2016, 2019 Server (100+)
  • Office 365 (150+ users)
  • IIS Webservers
  • SQL Server (SSRS, SSAS and Database)
  • SCCM
  • Worldox document management
  • Freshservice ticketing system
  • PRTG monitoring system(s)
  • Citrix Contraxx contracts management
  • PowerShell and VB script
  • Palo Alto Global Protect
  • AccuMap
  • Schlumberger desktop applications


  • (Non-Exhaustive) Typical Daily Duties:Be the first point of contact for internal clients across the US and Canada via phone, Teams, and using a ticket system
  • Provide first-level triage and support for internal proprietary applications
  • Provide intermediate triage and support for typical desktop support scenarios
  • Maintain application updates and patching
  • Maintain Operating System updates and patching
  • Manage small to medium infrastructure projects, including upgrades, new services, and service changes
  • Administer & maintain spare parts inventory
  • Shared 7x24 on-call – corporate mobile device(s) provided – on-call rotation is approx 1 per month with minimal calls while on-call.
  • Deployment and relocation of printers, desk stations, and network cabling


  • PERSONAL ATTRIBUTES (Repeated for emphasis):Strong communication skills
  • Well-developed interpersonal skills
  • Good problem analysis and problem-solving skills
  • Professional and approachable, technically proficient, and an independent thinker/problem solver
  • Attention to detail, organized and thorough, with a desire for continuous improvement
  • A team player who takes pride in client satisfaction
  • Able to hold on-call responsibilities

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