Junior Helpdesk Technician at Remote Recruitment

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

25000.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Active Listening, Operating Systems, Business Apps, Network Systems, Remote Support, Ticketing Systems, Microsoft 365, RMM Platforms, IT Certifications, Client Experience Training, Attention to Detail, Reliability, Troubleshooting, Technical Support, Team Collaboration

Industry

Staffing and Recruiting

Description

Junior Helpdesk TechnicianJob Overview Are you passionate about solving technical problems and delivering exceptional customer service? Join a dynamic UK-based IT services company as a Junior Helpdesk Technician. This entry-level role is ideal for tech-savvy individuals who enjoy troubleshooting and supporting clients in a fast-paced environment. As the first point of contact for helpdesk queries, you'll play a vital role in maintaining excellent client relationships and resolving technical issues efficiently. You’ll be part of a supportive, innovative team that values continuous improvement and personal development, with plenty of opportunities for career progression. Salary: R25 000 per month Key Responsibilities Client Support & Troubleshooting Serve as the initial point of contact via phone, email, or ticketing system Provide friendly, responsive, and effective remote support Escalate complex issues to senior technicians as needed Ticketing System Management Manage and resolve tickets using the company's helpdesk platform Regularly update and maintain clear ticket notes Ensure client documentation is kept accurate and up-to-date Break down multi-issue tickets into separate, manageable tasks Monitoring Tools & Maintenance Review RMM (Remote Monitoring and Management) dashboards Apply scheduled and automated remediation actions Team Collaboration & Operations Follow schedules and SOPs as directed by the Technical Support Manager Submit timesheets and expenses as per SOPs Communicate ticket status and service changes clearly to clients Proactively identify risks and suggest improvements Support project delivery when needed by the Projects Team Qualifications & Experience Essential: Strong communication skills with a focus on active listening Basic understanding of operating systems, business apps, and network systems Comfortable working under pressure with a calm, client-focused approach Fast, accurate typing while on the phone Excellent attention to detail and reliability Access to a reliable laptop and stable internet connection Preferred/Nice to Have: Experience with ticketing systems and remote support tools Familiarity with Microsoft 365 and RMM platforms Previous experience in an MSP (Managed Service Provider) environment IT certifications such as Microsoft MCP, MCSA, or ITIL Client experience training such as Helpdesk Habits Perks Your birthday off – because we value your time! A relaxed and supportive team environment Work-from-home flexibility Ongoing training to support your career growth Career Growth Opportunities This role offers a clear path to advance into positions such as Senior Helpdesk Technician, Network Engineer, Account Manager, or even Service Delivery Manager or CTO.

Responsibilities

As a Junior Helpdesk Technician, you will serve as the first point of contact for helpdesk queries, providing effective remote support and managing tickets. You will also collaborate with the team to ensure client documentation is accurate and up-to-date while identifying risks and suggesting improvements.