Being a part of PRA Group Canada means you are valued! This is a place where your education, skills, and background contribute to your and our organization’s successes.

PRA Group Canada is an organization whose mission is to offer nonperforming loan solutions to customers in a respectful, ethical way. We go the extra mile to ensure the experience of all original account owners is professional, flexible, and customer oriented.

• Are you a talented individual who is committed to providing superior IT internal end user support?
• Do you enjoy helping others and feel satisfied when you solve problems, no matter how big or small?
• Are you looking to start your career in a service desk support role with a growing business?
• Do you thrive in a company culture that is positive, engaging, and supports professional growth in a team environment?

Bring your IT skills and knowledge to PRA Group Canada as a Junior Information Systems Support & Service Desk Technician superstar!

Reporting to the IT Manager, you will be the first contact for end users who require IT systems assistance. This position must ensure a high level of customer service in a secure, reliable, and cost-effective manner. You will support all business units in person and remotely across all the PRA Canada offices. You will be based in the London, ON office and will be required to be in the office at times during the week.

More specifically, your duties will include:

• The support and maintenance of end user’s computer systems and applications
• Ensuring the security and reliability of all systems used in the business operations
• Investigating and responding to the needs of all end users, according to established procedures and with appropriate urgency based on the situation
• Keeping current on IT products, services, and best practices to apply changes as needed
• Maintaining a high level of knowledge in IT end user support specific areas
• Promoting and explaining equipment and services through demonstration and discussion during staff contacts as appropriate
• New user training on IT systems and security
• Preparing and reviewing documentation for Policies, Standards, and Procedures, as well as documenting new functionality and features
• Ensuring prompt and courteous Service Desk support
• Additional duties and projects as assigned by Supervisor/Manager