At Liaise, our core values of Positive, Progressive, and Personal support drive our mission to ensure that every individual we support leads a fulfilling, joyful life. We are searching for a Junior Field Service Engineer who is passionate about learning and growing in the IT field. This position offers an in-depth introduction to the IT industry within a supportive and nurturing environment. You will be working from our Highbury and Islington headquarters four days a week, with occasional on-site support across London and the Southeast.

SKILLS AND QUALIFICATIONS:

• Quick learner with the ability to grasp new IT systems, applications, and processes.
• Good communication skills, with the ability to explain technical issues clearly.
• Basic IT knowledge and hands-on skills.
• Good analytical ability.
• Ability to work independently and manage your own workload.
• Trustworthy and self-motivated.

• Providing technical support, addressing both hardware and software issues with the aim of minimizing downtime.
• Assisting with the installation, upgrade, and repair of hardware and software on-site.
• Learning and applying IT systems, applications, and processes quickly.
• Effectively communicating technical issues in an understandable manner to users.
• Contributing to IT projects such as software rollouts, migrations, under direct supervision.
• Analyzing complex data and issues with a strong analytical ability.
• Planning and managing your workload independently, considering both technical and business factors.
• Working closely with the IT team and the Head of IT to grow your technical skills and contribute to the technical capability within the company.
  Throughout your first six months, a mentor from the IT team will guide your learning and integration into the team.