POSITION SUMMARY:

The Junior Application Analyst (IAI) will act as a liaison between the technology team and end users to maintain application integrity, identify & implement system enhancements, and troubleshoot problems to improve application efficiency. The candidate will be responsible for the creation of business process workflows, work process documentation, training materials, system maintenance plans, as well as other IT duties. The candidate must possess strong people skills and the ability to train employees on the use of company applications.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• College degree in Computer Science or equivalent experience required.
• Technical troubleshooting and problem-solving skills with a strong attention to detail.
• Experience supporting products such as Netsuite, MS Dynamics, Salesforce or Sharepoint
• High proficiency with programming languages, frameworks, and tools: Javascript, Powershell, SQL or HTML
• Experience with database systems: SQL Server or Oracle
• Experience working with business reporting, dashboard, and analytics tools: Tableau, Grafana, and PowerBI

• Administer / maintain corporate ERP system (Netsuite)
• Administer and maintain company’s document management system.
• Maintain the company’s public file share application (Sharefile.com)
• Roll-out and support new business applications as required.
• Maintain and setup system level user access and permissions.
• Provide technical support to users, including end user system/application training.
• Manage end-user help desk tickets, incoming technical support calls and emails according to established SLAs.
• Assist department managers with the implementation of IT solutions that help solve business problems, improve operational efficiency, and streamline system processes.
• Other job duties as assigned.