JOB DESCRIPTION – JUNIOR IT ENTERPRISE SYSTEMS ENGINEER

Location: London, United Kingdom (Hybrid – 3 days in the office)
Division: Ticketmaster International – International IT
Contract Terms: Fixed Term Contract (6months), 40 hours per week

WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

• Experience or strong interest in Amazon, Microsoft, or Google cloud technologies.
• Familiarity with Microsoft Operating Systems and Collaboration tools.
• Previous helpdesk or support experience desirable.
• Basic understanding of networking, Windows Server, and Active Directory.
• Willingness to work toward certifications in AWS or Microsoft technologies.
• Ability to follow structured processes and document clearly.
• Strong troubleshooting and analytical skills.
• Fluent in English, both written and spoken.

YOU (BEHAVIOURAL SKILLS)

• Proactive approach to problem-solving and self-learning.
• Willing to work collaboratively and support team objectives.
• Able to manage time and prioritise multiple tasks effectively.
• Keen to grow technically and take ownership of personal development.
• Adheres to Ticketmaster values of Accountability, Integrity, Teamwork, Communication, and Simplicity.

• Troubleshoot and resolve technical issues raised through the team’s support queue.
• Collaborate with regional IT teams to deliver reliable IT support across EMEA.
• Perform system updates, patches, and configurations using approved tools.
• Monitor and maintain cloud-based platforms such as AWS and Office 365.
• Support networking, security, and application platforms in line with policy.
• Ensure all technology usage aligns with company-wide security standards.
• Assist with business integrations and infrastructure-related projects.
• Track and report on metrics, compliance, and service effectiveness.
• Maintain accurate documentation of systems and processes.
• Follow change control procedures to ensure reliable system modifications.
• Participate in IT projects and contribute to continuous improvement efforts.