Junior IT Helpdesk Technician at BET Software Careers Site

Sandton, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Desktop Applications, Server Applications, Computer Hardware, Peripherals, Basic Networking, LAN, VPN, Communication Skills, Report Writing, Telephonic Etiquette, Written Etiquette, IT System Support, Microsoft Office, Customer Service, Problem-Solving, Rotational Shifts

Industry

IT Services and IT Consulting

Description

Key skills/attributes/position-specific competencies: The following indicates what would typically be expected for this role at a competent level: * Knowledge of Microsoft Desktop and server applications. * Knowledge of computer hardware and peripherals and basic networking (LAN, VPN). * Excellent written and verbal communication skills – especially in writing professional reports. * Strong telephonic and written etiquette. * Information technology system support skills. * Excellent Microsoft Office skills. * Professional and punctual approach. * Commitment to customer service and exceptional attention to detail. * High level of integrity and confidentiality. * Able to work under pressure. * Self-motivated. * Problem-solving. * Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts. We Don't Just Recruit Talent... We Cultivate It BET Software is one of the most diverse betting software providers in Sub-Saharan Africa, with a rapidly growing international footprint. Our multiskilled Team is responsible for providing advanced software solutions, while supporting incredibly high transactional volumes in a fast-paced industry, making BET Software [https://betsoftware.com/] a lively and engaging place to be. Our progressive use of technology enables our talented Team to work with the tech stack of their choice and we encourage an environment and culture that supports collaboration, learning, and growth. We believe that our strength lies in our diversity and that Teamwork makes the dream work, a place where you can flourish amongst like-minded individuals. We are a dynamic group of people that stem from a variety of cultures, backgrounds, and locations. While our head office is based in Umhlanga, South Africa we recruit talent throughout South Africa and Internationally.

Responsibilities

The primary function is to provide day-to-day technical support to all internal users under the Hollywood Group, utilizing an ITSM ticketing system for service management. This includes offering remote desktop support for Windows applications, VoIP, surveillance, network faults, and user administration while acting as the first point of contact for user queries.