WHO IS FUSION TECHNOLOGY?

Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation’s Criminal Justice Information Services Division’s Headquarters. Founded in 2007 by an Engineer-by-trade, Fusion Technology dedicates our valuable resources to providing comprehensive IT services and solutions to mission-critical US Government programs and the Intel Community.

EXPERIENCE IS IMPORTANT TO US:

• 0-2 years of IT support experience
• Basic knowledge of Windows OS, Microsoft Office, and computer hardware
• Strong communication and problem-solving skills
• Familiarity with ticketing systems is a plus
  Certifications: Certifications (CompTIA A+, Microsoft, etc.) are a bonus

• Respond to IT support tickets and assist users via phone, email, or in-person
• Troubleshoot basic issues with computers, printers, and business applications
• Set up hardware, install software, and configure user accounts
• Help with onboarding/offboarding of employees
• Escalate complex issues to senior IT staff
• Maintain documentation and update ticketing system
• Track inventory of IT equipment