Junior IT/Service Coordinator at Incluso

Jönköping, Jönköping County, Sweden -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, ITIL, Service Integration, Change Management, Incident Management, Problem Management, Service Reporting, KPI Follow-up, Service Documentation, Governance, ServiceNow, Communication, Coordination, IT Operations

Industry

Staffing and Recruiting

Description

We are looking for a Junior IT/Service Coordinator for a company in Jönköping. Start is June 1st, 1 year limited contract to begin with, possibility of extension after that. This role is 100% onsite in Jönköping. About the assignment You will be part of the Service Integration Office, coordinating, following up, and improving IT services Management delivered by multiple internal and external providers. You will work closely with service owners, and suppliers to ensure services are delivered according to agreed processes, quality levels, and governance models. The role provides broad exposure to IT operations, incident, request, problem and change processes, service reporting, and cross functional collaboration. Tasks • Support day to day around IT Change management, reporting and other activities around IT Service Management • Assist in coordination and follow up with external suppliers and internal stakeholders • Help maintain service documentation, operational procedures, and governance material • Contribute to service reporting, KPI follow up, and continuous improvement initiatives • Participate in operational meetings, reviews, and service follow ups Required Skills and Experience • An education within IT or equivalent practical experience • An interest in IT service management, operations, or service integration • Good understanding of ITIL concepts (incident, change, problem, service management) • Good communication skills in English, both written and spoken • A structured and reliable way of working, with attention to detail • Willingness to learn and develop within a professional IT environment • Experience with tools such as ServiceNow, working with suppliers, or IT operations is considered a merit, but not required. This role requires fluency in English and Swedish. This is a full-time consultant position in Jönköping through Incluso. Start is June 1st, 1 year limited contract to begin with, with possibility of extension after that. This role is 100% onsite in Jönköping. Please submit your CV as soon as possible since we will review the applications on an on-going basis. For more information about this role, please contact Marianne Nilsson recruiter at Incluso.

Responsibilities

The role involves coordinating and improving IT services by working closely with internal and external providers to ensure quality and governance. You will support daily IT service management activities, including change management, reporting, and operational documentation.