DO YOU WANT TO BE LEARNING WHILST YOU ARE EARNING AND KEEPING UP TO DATE WITH THE LATEST TECHNOLOGY?

By choosing Primary Goal as your training provider not only will you be learning whilst you’re earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice, learn and labs provided to you as part of your apprenticeship, you’ll be able to prepare yourselves for the following exams:

• CompTIA A + (Exam 1 and 2)
• CompTIA Cloud Essentials

Are you passionate about technology and eager to start your career in IT? We are recruiting on behalf of iAM where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer.
iAM Compliant is looking for an enthusiastic Junior IT Service Desk Apprentice to join their growing team! This is an exciting opportunity to gain hands-on experience in IT support while learning from industry experts.Our IT Service Desk team helps customers troubleshoot technical issues, ensuring they get the most out of our innovative SaaS platform. As an apprentice, you’ll receive training and mentorship, developing the skills needed to succeed in the tech industry.

DESIRED QUALIFICATIONS:

We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.

PLEASE NOTE

We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for.
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
Hold international equivalents of the above qualifications. You must be able to provide an official document stating how your international qualifications compare to the UK qualifications at the time of your application.

DISABILITY CONFIDENT: PRIMARY GOAL IS COMMITTED TO BEING A DISABILITY CONFIDENT TRAINING PROVIDER, AND AS SUCH WILL MAKE REASONABLE ADJUSTMENTS REQUIRED FOR INTERVIEW. PLEASE DISCUSS ANY REQUIREMENTS WHICH YOU MAY HAVE WITH THE RECRUITMENT TEAM.

Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.
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MAIN PURPOSE AND SCOPE OF THE JOB

Working with the wider operational teams (customer delight, account management and onboarding) the aim is to oversee and manage (both proactively and reactively) the day-to-day problems, errors and issues that customers encounter when using our SaaS products. This role will need to balance working with other HelpDesk resources, but also have an ability to jump in and provide hands on technical advice based on product knowledge and prior technology experience.

WHAT YOU’LL BE DOING?

• Assisting customers with IT support queries via email, chat, and phone.
• Learning how to diagnose and resolve basic technical issues.
• Helping with data uploads and working with Excel spreadsheets to format information for our systems.
• Supporting the team with setting up and managing Single Sign-On (SSO) and other integrations.
• Documenting common issues and updating the knowledge base to help customers self-serve.
• Collaborating with different departments, including Customer Support and Account Management.
• Identifying potential system improvements and feeding ideas into the team.