The remit of the role requires a pro-active individual, with excellent communication skills who would enjoy the challenge of a fast-paced evolutionary environment. Predominately the key responsibility of the role is the provision of 1st line support to our staff, minimising issues impacting their daily computing experience. Ideally an enthusiastic IT professional with upwards of 2 to 3 years of experience.
There will be the opportunity to participate in projects, with the depth of involvement dependent on proven commitment and aptitude in the role. A conscious commitment to continuous personal development in relevant technical knowledge, technologies, and skill development is key, as is, a desire to progress within the Information Technology arena preferably within the Financial Services Sector.

REQUIRED SKILLS AND KNOWLEDGE

• Existing experience in a Desktop/ First Line IT Support role
• Pro-active can-do attitude with excellent problem-solving capabilities
• Excellent time keeping and prioritisation skills, so IT support issues are dealt with in a timely and efficient manner
• Commitment to continuous personal development
• Clear passion for Technology
• Excellent communication skills and ability to build a good rapport with colleagues
• Windows Desktop / Active Directory or Azure Entra-ID

KEY RESPONSIBILITIES

• 1st line support to trading floor and other business units.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Troubleshooting application, system and network problems and diagnosing and solving hardware/software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Supporting the roll-out of new applications or hardware.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Testing and evaluating new technology.