Junior IT Support Analyst at Havas

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mac OS, Windows OS, Active Directory, Hardware Troubleshooting, Software Troubleshooting, Network Administration, Customer Service, User Account Administration, Technical Documentation, Communication Skills, Problem Solving, Analytical Skills

Industry

Advertising Services

Description

Agency : Havas IT Job Description : We're looking for a Junior IT Support Analyst to join our Shared Services team at Havas Australia. About The Role The Junior IT Support Analyst is a great role for someone who has completed some studies in IT and has approximately one year of experience in an IT helpdesk role. Ideally, we are looking for someone who is knowledge in both Mac and Windows environments and has some experience in Active Directory. We will train you up in everything you need to know to be successful in this hands-on and varied role. You will be part of a friendly and experienced team responsible for the support and maintenance of the IT infrastructure across several offices in Australia. We work closely with vendors such as Dell, Apple, VM Ware and Cisco, amongst others. Your role will involve support for staff located in our Sydney office, as well as remote support for our Brisbane, Melbourne and New Zealand offices. A genuine passion for Information Technology is a must. Excellent communications skills are also necessary. Experience in a customer service role would be highly regarded. Key Responsibilities Problem resolution for software and hardware issues. Managing all support requests through to resolution. Maintaining documentation. Ensure compliance to all IT support procedures. Maintaining appropriate user access to application software. Perform user account administration. PC / Mac operating system builds. Training with in house workflow system. Ensuring all boardrooms are switched on and working every day. Training new starters in email platform, workflow system and server access. Registering new users and basic in house training on internal systems (Havas specific training only, not application training) What You Bring A genuine passion for Information Technology is a must. Excellent written and verbal communications skills Experience in a customer service role would be highly regarded Good analytical and problem solving skills Ability to build and maintain good relationships, both with clients and within the agency Self motivated, team player, flexible, tolerant, enthusiastic and fun Technical Basic to good understanding of all products to be supported. Apple, Windows, Server, network administration and troubleshooting skills What We Have An experienced and passionate team to learn from A collaborative, vibrant and creative environment Enjoy The Perks That Our Network Has To Offer We have active social teams who organise ad-hoc events within the agency teams We have an excellent Salary Sacrifice scheme We recognise, acknowledge and celebrate the value and contributions staff have shown at various tenure milestones. Summer Fridays, allowing you to finish at 3pm on a Friday once all work is complete Free yearly flu shots for all staff Health and Wellness discounts Employee Assistance Program (EAP): a confidential counselling, coaching and wellbeing service that’s free of charge, and it’s not only available to you, but also to your immediate families Birthday Leave: It’s your special day - have it off on us! Community Service leave & Volunteer Leave We also have generous parental leave. We offer 12 weeks’ paid leave for the primary carer, plus an additional one week per full year of service. We also provide subsidised childcare. About Havas The Havas Village is a unique model — creative, digital, content, PR, media and partnerships, all under one roof. We build teams around our clients’ needs, not our own structures, with offices in Sydney, Melbourne and Brisbane. Our mission? To make a meaningful difference to the brands, businesses and lives of the people we work with. We’re proud to be a Great Place to Work Certified company. At HAVAS, we are committed to building a future that is inclusive to all, where you can bring your whole self to work and feel valued, respected, and supported to succeed. We encourage people from diverse backgrounds, identities, beliefs, age, and abilities, including Aboriginal and Torres Strait Islander people, to apply for this or any role with us. We look forward to meeting you! #LI-MP1 Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job. If you don't find a suitable opening on our Career Site, don't worry! You can still send your resume to us. Please go to Consider me for Future Openings. About Us Founded in 1835 by Charles-Louis Havas, Havas is one of the world’s largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. Life at Havas We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. Havas Creative Network At Havas, we believe creativity isn’t just a description of our business, it is part of our agencies’ DNA. We bring together some of the industry’s most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. Havas Media Network We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience – in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. Havas Health Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.

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Responsibilities

Provide hardware and software support for staff across multiple Australian offices and New Zealand. Manage support requests, maintain IT documentation, and handle user account administration and system builds.