Junior IT Support Analyst at Rehlko

Liverpool, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Customer Service, PC Builds, Configuration, Microsoft Products, Communication Skills, Problem-Solving, Attention To Detail, Time Management, Initiative, Adaptability, Continuous Improvement

Industry

Energy Technology

Description

Why Work at Clarke We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers. Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! Why You Will Love this Job: Junior IT Support Analyst Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly? Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition. Be the First Line of Tech Support As a Junior IT Support Analyst, you’ll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You’ll work closely with the wider IT team to deliver high-quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructure. This role offers a unique blend of technical challenge, user interaction, and international exposure—perfect for someone eager to grow in a fast-paced environment. What You'll Be Responsible For In this user-facing role, you will: Provide responsive support to users via phone, email, and in person Diagnose and resolve desktop and laptop issues, including off-site repairs Build, configure, and test workstations, laptops, and mobile devices Support remote users with mobile connectivity and VPN access Manage new starter setups and leaver procedures Ensure backups of laptops, desktops, and personal folders are maintained Maintain and deploy Group Standard Operating Environments using Windows Deployment Server Assist with LAN, WAN, and VPN connectivity troubleshooting Update and maintain the IT asset register Document IT processes and user guides clearly and accurately Administer and repair mobile communication devices Support IT equipment purchasing during staff holidays Uphold Health, Safety, Environmental, and Quality standards in all work Keep workspaces clean, organised, and secure What You’ll Bring to the Team Essential Requirements: Degree in IT or a closely related subject Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus Understanding of PC builds, rebuilds, and configuration Familiarity with Microsoft products and PC hardware setup Strong communication skills—clear, helpful, and user-friendly Ability to stay calm and effective under pressure Logical problem-solving and decision-making skills Excellent attention to detail and time management Willingness to take initiative and responsibility Flexible, adaptable, and committed to continuous improvement Desirable Experience: Microsoft certification (e.g., MTA, MCP, or equivalent) Why Join Clarke Energy? We offer more than just a role—we provide a launchpad for your IT career in a company committed to innovation and sustainability. Our benefits include: Competitive salary 25 days annual leave plus bank holidays (with extended entitlement for long service) Holiday buy and sell scheme 7% company pension contribution Health care cash plan and life assurance Company car allowance (where applicable) Employee Assistance Programme (EAP) Hybrid working options Reward and recognition schemes Dedicated training via our in-house certified training department Career development and progression opportunities About Clarke Energy Clarke Energy is a globally recognised EPC contractor, specialising in the engineering, installation, and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIO’s hydrogen-ready reciprocating engines, we operate in 29 countries, supporting the move to net-zero emissions. Our culture is built on integrity, innovation, and quality, with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support, we deliver reliable, efficient, and low-carbon energy systems. Ready to Support the Future of Energy? If you’re ready to grow your IT career and make a real impact, apply now via LinkedIn or via our website. About Us Clarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Clarke offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?" Clarke is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Our Values Curiosity – Seek, learn, share Trust – Go farther together Pace – Focus to go faster Excellence – Find the win every day Don't see the dream job you are looking for? Click "Get Started" below to drop off your contact information and resume and we will reach out to you if we find the perfect fit.

Responsibilities

As a Junior IT Support Analyst, you will provide responsive support to users, diagnose and resolve issues, and ensure IT systems run efficiently. You will also build, configure, and test devices while supporting remote users and managing IT asset documentation.