About the role

Global Technology Solutions is seeking an enthusiastic Microsoft Support Person who is eager to learn, be mentored, and grow their IT career. In this role, you'll gain hands-on experience across a wide range of technologies.

Key responsibilities

• Provide support for Microsoft & Google platforms (desktop/user support)
• Troubleshoot IT issues using proven troubleshooting skills
• Deliver customer-focused support with strong communication and problem-solving abilities
• Work independently, multitask, and maintain goal-oriented approach

About you

• 2+ years supporting Microsoft platforms (desktop/user support)
• Solid understanding of networking principles
• Proven troubleshooting skills
• Customer-focused with strong communication and problem-solving abilities
• Ability to work independently, multitask, and be goal-oriented
• Current driver's licence and vehicle
• Australian residency
• Experience with AI tools, Microsoft Co-pilot Studio, and programming skills are a bonus

Benefits

• Mentoring and training to advance your career (IT Manager, Solutions Architect, Analyst, or Engineer pathways)
• Permanent parking in the heart of Crows Nest (cafés on your doorstep!)
• Performance bonuses & recognition
• Exposure to a broad range of IT technologies & Platforms.

About us

Global Technology Solutions (est. 1999) is a growing IT services company delivering secure Data, VoIP, Cloud & AI solutions nationwide. We may be small, but we're involved in big projects – providing leading-edge technology to help our clients succeed.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How would you rate your English language skills?
• Do you have customer service experience?
• Do you have technical support experience?
• Do you have a current Australian driver's licence?
• How many years' experience do you have as an Information Technology Support Engineer?
• Have you worked in a role where you were responsible for providing level 2 technical support?
• Do you own or have regular access to a car?