• Set up laptops, desktops, phones and other IT equipment for new employees.
• Create and update user accounts in line with approved procedures.
• Assign software licences, permissions and access to required systems.
• Prepare onboarding checklists and ensure tasks are completed on time.
• Provide basic technical support to new starters during their first days.
• Collect equipment and disable accounts when employees leave.
• Remove access to applications, systems and shared resources during offboarding.
• Maintain accurate records of equipment, accounts and access changes.
• Log and update requests in the IT service desk system.
• Escalate complex technical or security issues to senior IT staff.
• Follow IT security, privacy and access-control procedures.

About you

• Some experience in IT support, service desk or a similar role.
• Basic understanding of Windows, Microsoft 365 and user account administration.
• Good communication and customer-service skills.
• Strong attention to detail and ability to follow checklists.
• Organised, reliable and able to manage multiple requests.
• Willingness to learn and develop technical skills.
• Relevant IT qualification or certification is desirable but not essential.