At Curaleaf International, we’re not just participating in the cannabis industry—we’re leading it.
As part of the world’s largest cannabis company, Curaleaf Holding, Inc., we are powered by a strong presence at all stages of the supply chain. Our unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, our emphasis on quality and expertise aims to deliver safe and legal cannabis.
Our Vision: To shape the future of cannabis through our commitment to research and product excellence
Our Mission: To be the world’s leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.
Our Values: Lead & Inspire Commit to Win Driven to Deliver Excellence Customer Obsession One Curaleaf

REQUIREMENTS:

Although you do need some IT knowledge, it is just as important that you are proactive, customer focussed, and dedicated to excellent service. You must have an interest in IT and an eagerness to learn.

It is essential you:

• Have experience working in a first line support role (both Hardware and Software)
• Thrive in a fast-paced environment
• Are familiar with Microsoft 365 and Windows OS 10/11
• Can adapt to support both in-office and remote colleagues across Curaleaf International
• Prioritise effectively and are comfortable communicating these priorities
• Are organised in your administration and environment
• Are comfortable with manual IT installation, including heavy lifting, manual handling, and accessing hard to reach locations

Although not essential, it would be beneficial if you have:

• Experience with office network equipment such as routers and switches
• Previously worked with remote tools, such as Atera (RMM) and RemotePC (RDP)

• Responding to user enquiries and technical issues via various channels such as phone, email, or service desk.
• Providing technical assistance and troubleshooting for hardware, software, network, and other IT-related problems.
• Logging and tracking support tickets or incidents using a service desk system.
• Diagnosing and resolving basic technical issues
• Escalating complex problems to higher-level support or appropriate teams.
• Maintaining documentation of IT procedures, including solutions for future reference.
• Providing excellent customer service by ensuring timely resolutions of technical issues