Junior IT Support Engineer at HeliosX

Delray Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Google Workspace, macOS, Windows, Hardware Configuration, Troubleshooting, Jira, Warehouse Technology, Asset Management, Mobile Device Management, SSO Tools, Technical Support, Inventory Management, System Updates, Remote Support, Documentation

Industry

Hospitals and Health Care

Description

Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. Where we are now: We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. In 2025, HeliosX helped treat over 1.7 million patients worldwide. We reached £781m in revenue, delivering +337% year-on-year growth and cementing our position as the clear market leader in the UK. In 2025 our weight-loss treatments helped our patients lose 8.5 million kilograms of excess weight; contributing to an estimated 1,300 fewer cardiac events. That’s not just growth; that’s measurable, life-changing impact at scale. We're operating across four markets, with successful launches in Germany and Canada, and growing our reach in the US. Where we’re going: 2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality! About the role: HeliosX is seeking a proactive and resourceful Junior IT Support Engineer to join our growing IT team. You will be working 2 - 3 days per week on site at our Delray Beach Warehouse where you will provide essential IT support to staff across the US and other global locations, ensuring smooth operations of our systems, tools, and equipment. This position offers a unique opportunity to contribute to the team’s success in a hybrid work environment, solving day-to-day challenges while supporting strategic IT initiatives. What you'll be doing: Receiving, configuring, and shipping hardware (laptops, peripherals, etc.) for new joiners and existing staff. Maintaining accurate asset records, ensuring all equipment is up-to-date and accounted for. Pre-configuring devices, including account setup, system updates, and application provisioning. Liaising with the People Operations team to manage the timely setup and retrieval of employee equipment. Proactively managing hardware inventory and coordinating ordering when stock is low. Providing hands-on, on-site technical support in the US warehouse, ensuring all workstations, warehouse devices, and end-user equipment are fully operational. Taking ownership of asset discovery, documentation, and ongoing asset management within the warehouse environment, helping to establish and maintain accurate records of all IT and warehouse technology equipment. Setting up, configuring, and maintaining warehouse-specific equipment including printers, Zebra scanners, workstations, and other operational technology. Supporting the rollout, configuration, and ongoing improvement of IT and warehouse technology in a fast-paced, high-volume operational environment Responding to and resolving IT support requests across the business using Jira Service Management, ensuring tickets are handled efficiently and to a high standard. Providing remote support to employees across multiple locations, including the US, UK, and Europe, delivering a consistent and reliable user experience. Assisting with system updates, patching, and basic administration of IT platforms, devices, and services. Working closely and collaboratively with the wider IT team on ongoing support activities, improvements, and IT projects. Who you are: At least 1 year of experience in an IT help desk or technical support role. Strong working knowledge of: Google Workspace (Gmail, Drive, Admin Console, etc.) macOS and Windows operating systems Confidence in handling, imaging, and configuring hardware (especially Apple and Windows devices). Experience with basic IT troubleshooting and user support, both in person and remotely. Nice to have: Experience using Jira or other ticketing systems. Previous exposure to a warehouse or logistics technology environment, particularly Zebra handheld scanners Understanding of IT asset management practices. Familiarity with mobile device management (MDM) platforms (e.g. Kandji, Jamf, Intune, 42 Gears). User of SSO tools such as OKTA or OneLogin Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board: 12 days of Paid Time Off (not including 6 days paid holiday) Private Medical Insurance with United Healthcare Dental and Vision Care coverage with Guardian Enhanced parental leave Employer retirement contribution of 3% match through Guideline 401(k) Headspace subscription, with an option to add up to 5 friends or family Equipment needed for your role, ie. laptop and headset Access free HeliosX products and enjoy family discounts #LI-Entry #LI-Associate #LI-Hybrid

Responsibilities

The Junior IT Support Engineer will provide essential IT support to staff across the US and other global locations, ensuring smooth operations of systems and equipment. Responsibilities include configuring hardware, maintaining asset records, and providing hands-on technical support.