ABOUT US

Synergy Associates is an IT Managed Services Provider, specialising in IT Support for art galleries, the creative industries and financial services.
Synergy is a global leader in managed IT, consultancy and infrastructure solutions. With offices in London, New York, LA, Hong Kong, Singapore and Dubai we collaborate with clients across the globe to harness technology, foster innovation and create value. Our experts manage all aspects of a client’s IT – from strategy to operations – combining industry knowledge with a commitment to exceptional service.
We are currently seeking a motivated and driven Junior IT Support Engineer to join our team and gain hands-on experience in a dynamic and client-focused environment.
Join a dynamic and enthusiastic team, passionate about all things IT. We are committed to making a positive difference in our prestigious clients’ businesses by offering innovative and tailored IT solutions. As a leader in the industry, we pride ourselves on delivering exceptional service and building lasting relationships with our clients.

JOB DESCRIPTION

As a Junior IT Support Engineer, you will be integral to supporting our clients by providing first-line technical assistance and ensuring their technology run smoothly. You will gain practical experience in managing a variety of IT environments, from on-premise solutions to cloud-based infrastructure, under the mentorship of experienced professionals. This roel will provide the foundation you need to grow your IT support career.

QUALIFICATIONS

• Education: A college degree in Computer Science, Information Technology, or a related field, OR equivalent certifications such as CompTIA A+, ITIL, or Microsoft Certified IT Professional (MCITP), etc.
• Experience: No prior professional IT experience is required, but experience in IT support, customer service, or an internship with an MSP or related organization is a plus.
• Skills:
• Basic understanding of IT systems, networking, cloud technologies, and cybersecurity.
• Familiarity with common operating systems (Windows, macOS, iOS, Android) and IT management tools.
• Ability to troubleshoot and resolve hardware and software issues effectively.
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical clients.
• A proactive and problem-solving attitude with a strong willingness to learn.
• Excellent organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.
• Experience with remote IT support tools and ticketing systems (e.g., ConnectWise, Halo, Zendesk) is a plus.

• Provide first-line remote and on-site support for clients, addressing a range of IT-related issues, including hardware, software, networking, and cloud services.
• Assist in the setup, configuration, and ongoing support of client systems (both on-site and remotely from our office).
• Mange service desk tickets assigned to you, ensuring that all client requests are addressed in a timely and professional manner.
• Work with senior engineers to resolve more complex technical issues and escalate where necessary.
• Perform routine maintenance, updates, and backups on client systems and software applications.
• Assist with the deployment and management of security measures, including antivirus software, firewalls, and patch management.
• Help ensure that clients’ IT infrastructure is secure, backed up, and compliant with relevant standards.
• Collaborate with the team to assist in IT projects and client onboardings.
• Maintain and update internal documentation and knowledge base related to client systems and solutions.
• Participate in continuous learning to stay up to date on the latest technologies and industry best practices.