At Target Healthcare Group, we are pioneers in the pharmaceutical industry, committed to revolutionising healthcare. As the UK’s leading manufacturer and supplier of unlicensed medicines and hard-to-source products, we serve retail pharmacies, hospitals, pharmaceutical wholesalers, and homecare markets with unmatched expertise and passion.
With a diverse team of over 500 professionals, including top pharmacists, skilled technicians, and dedicated support staff, we ensure excellence and innovation in everything we do.

AS A JUNIOR IT SUPPORT ENGINEER YOUR RESPONSIBILITIES WILL INCLUDE, ALTHOUGH NOT LIMITED TO:

• Provide first-line IT support for end users, support a Microsoft Windows environment, troubleshooting hardware and software issues, including printers, Barco wireless presentation solution, Joan meeting scheduler and other workplace technologies in use at Target Healthcare Group.
• Take ownership of support requests and incidents from Freshservice and ensure they are resolved and closed in a timely fashion
• Set up new hardware and software for employees, including system installations, image deployment and configuration.
• Maintain and manage IT inventory, ensure all assets are properly tracked and maintained across the Group.
• Document processes and solutions, technical guidelines to help support and share knowledge with team members.
• Collaborate with the IT team to improve systems, processes, and tools to enhance productivity.
• Support the development and implementation of IT policies and procedures.
• Assist with user training on IT systems and tools as needed.
• Ensure that local businesses requirements are always well understood and met.
• Develop great & positive professional relationships with stakeholders based on respect, and honest customer service.
• Share valuable experience in the provision of good technical support in the enterprise
• Act as a facilitator and show resourcefulness wherever necessary to determine suitable methods and procedures in problem resolutions
• Use valuable experience, judgement and initiative, working independently when required

TO BE SUCCESSFUL IN THIS ROLE, YOU SHOULD BE ABLE TO DEMONSTRATE:

• Hold a degree in Computer Science, Information Technology, or equivalent experience in Information Technology, Computer Science, or related field.
• Possess at least 1 year IT Experience in site support, Desktop & Systems IT support in the enterprise
• Experience of End User/Desktop Support: Microsoft Windows, Microsoft Office, Microsoft Modern Desktop, and mobile devices troubleshooting & management
• Strong desire and commitment to continued learning and personal development.
• Ability to prioritise support tickets, and research on solutions
• Experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
• Experience with Sophos solutions support or similar product for endpoint threat management
• Understanding of networking concepts such as TCP/IP, LAN / WAN, DHCP, DNS, Routing, Switching and Firewalls
• Experience installing and configuring laptops, desktops and printers within the enterprise
• Possess analytical & logical mind in problem solving
• Clear understanding of IT policies & the necessity of maintaining standards.
• Ensure every effort in ensuring that the company’s data, tools and information systems are protected
• Experience of supporting employees, liaise with external support providers in a Hybrid IT environment (On-Prem & Microsoft 365 and Azure)