REQUIREMENTS

• Previous experience in an IT support or service desk environment (internships or apprenticeships also considered)
• Strong problem-solving skills and a proactive mindset
• Solid understanding of hardware and basic networking concepts
• Familiarity with Windows and Mac operating systems
• Good communication skills and a user-first attitude
• Ability to work both independently and collaboratively with a global team
• Willingness to occasionally support outside standard hours as part of a global operation

ABOUT THE ROLE

We’re looking for a motivated Junior IT Support Specialist to join our global IT team. In this role, you’ll be an essential part of our centralised support function, helping employees across our international offices stay productive and secure by resolving hardware and software issues. The role is based in Stockton-on-Tees and may require occasional travel to our office in London.
Whether you’re setting up a new laptop, troubleshooting a connectivity issue, or helping onboard a new colleague, you’ll play a crucial role in maintaining a smooth, secure, and efficient IT environment.

RESPONSIBILITIES

• Act as the first point of contact for internal IT support requests via ticketing system, chat, email, and in person
• Provide technical support for Windows, macOS, and commonly used business applications (e.g. MS 365, VPNs, etc.)
• Troubleshoot and resolve hardware issues (laptops, peripherals, docking stations, printers, etc.)
• Perform device setup, user provisioning, and software installation
• Assist in the onboarding and offboarding process of employees from an IT perspective
• Help maintain asset inventory and ensure equipment is properly tracked and updated
• Collaborate with global team members to escalate complex issues or coordinate larger rollouts and updates
• Contribute to internal IT documentation and knowledge base articles