Junior IT Support (Part time/hourly) at OurCrowd

Jerusalem, Jerusalem District, Israel -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

70.0

Posted On

14 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Windows Troubleshooting, macOS Troubleshooting, Microsoft Office 365, SharePoint, OneDrive, Ticketing Systems, Hardware Configuration, System Administration, Customer Service, English Proficiency, Identity Management

Industry

Investment Management

Description

Junior IT Support (Part-Time / Hourly) Location and Employment Type: Jerusalem (on-site, 2-3 days per week). Flexible part-time schedule of approximately 20 hours per week, with a guaranteed minimum of 10 hours weekly. Compensation: Hourly rate: ₪60–₪70 per hour (depending on experience and qualifications). Position Overview OurCrowd is seeking a motivated and service-oriented Junior IT Support person to support our IT team on a part-time basis. The candidate will provide hands-on technical support to end users, assist with configuring and deploying new systems, and troubleshoot hardware and software issues. This role is well-suited to someone with strong technical aptitude, excellent problem-solving skills, and a customer-focused mindset. We are looking for experienced candidates. Responsibilities Provide first-line IT support for hardware, software, and connectivity issues. Configure and maintain new laptops, mobile devices, and peripheral equipment. Troubleshoot and resolve issues in Windows and macOS environments. Log, track, and update support requests using the organization's ticketing system. Assist with user account setup, access requests, and basic system admin tasks. Requirements Minimum of 2 years' experience in an IT support, help desk, or similar technical support role. Strong troubleshooting and problem-solving abilities. Mandatory: experience supporting both Windows and macOS environments and Microsoft Office 365, SharePoint/OneDrive. Familiarity with ticketing/help desk systems. Working knowledge in English. Ability to work effectively under pressure and manage multiple priorities. Strong customer service orientation and interpersonal skills. Preferred Familiarity with AI platforms (e.g., ChatGPT, Claude, Gemini, etc.). Relevant certifications or technical training. Experience with identity management tools – e.g JumpCloud, Okta, Azure AD (Entra) Demonstrated self-learning ability and a passion for technology. Interview Process null Compensation & Benefits null

Responsibilities

Provide first-line technical support for hardware, software, and connectivity issues across Windows and macOS environments. Configure and maintain laptops, mobile devices, and manage user accounts via ticketing systems.