We are looking for a Junior IT Support Specialist to join our growing IT team. In this role, you will be the first point of contact for day-to-day technical issues across the firm, providing essential support to help our employees and financial advisors stay productive. You will also assist with internal IT projects ranging from software rollouts to process improvements allowing you to gain hands-on experience across a variety of systems, tools, and concepts.
The ideal candidate is curious, service-oriented, and eager to grow in the IT field. If you enjoy solving problems, working with people, and making technology work better; all within a steady, supportive environment where your work truly matters, we’d love to hear from you.
This full-time position includes a mix of in-office and remote work, along with the usual after-hours availability expected in IT. This is your chance to build a stable, rewarding IT career in a place that values people, purposeful work, and long-term growth. If you’re ready to grow with us, keep reading.

• Serve as the first line of support for our 500+ remote financial advisors and staff;
• Set up new computers, mobile devices, printers and other peripherals;
• Support users by installing and maintaining essential software and security solutions;
• Handle password resets and user account issues;
• Walk users through email setup on desktops and phones;
• Support internal IT compliance reviews;
• Assist with hands-on server work and desktop troubleshooting;
• Occasionally travel to support remote offices and be available “after hours” for support queries from users across the country;
• Be a stakeholder in various enterprise-level software rollout initiatives.