Junior IT Support Technician

at  Hotel Westport Westport House

Nestled in the vibrant heart of Westport Town, Westport Estate is an iconic destination with over 300 years of history, now embarking on an ambitious new chapter. As we transform our brand and expand our product offerings, we are poised to become a premier cultural and historic landmark, not just in County Mayo but on the international stage. We are currently totally refurbishing our Hotel and are looking forward to the launch of the new Grace Hotel early 2026. This exciting journey will elevate the Westport Estate experience, making it a must-visit destination for visitors from around the world.

JOB SUMMARY

The Junior IT Support Technician in the hospitality sector plays a crucial role in ensuring the smooth and efficient operation of all IT systems within the organization. In this role you will provide first-line IT support and assist with the setup and maintenance of IT systems across the Estate.

REQUIRED EXPERIENCE & SKILLS

• IT-related certification such as CompTIA qualification or Diploma.
• Proven experience in IT support, preferably in the hospitality industry.
• Proficiency in operating systems, network protocols, and software applications commonly used in hospitality settings.
• Familiarity with IT security best practices.
• Ability to work in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Ability to troubleshoot and repair issues.
• Excellent interpersonal and communication skills both verbal and written and great attention to detail and the ability to work well in a team.
• Eligibility to work in Ireland

PREFERRED SKILLS & QUALIFICATIONS

• Experience supporting new and updated services with IT and across business functions.
• Strong communicator and comfortable in contributing to the overall customer strategy.
• Background in selecting and implementing IT solutions.
• Desire to grow professionally through ongoing education.

• Provide first-line technical support and troubleshoot system and network problems to include Point of Sale (POS) and Property Management Systems (PMS) across the Estate.
• Log and manage support tickets with external IT support partners and escalate to IT Support Coordinator when necessary.
• Perform routine maintenance on IT systems and peripherals.
• Assist with setup of hardware including desktops, laptops, printers, and phones.
• Build, develop and maintain documentation including user guides and procedures for the various systems and services deployed.
• Support the IT Support Coordinator with the rollout of new software applications and IT projects.
• Establish a good working relationship with other professionals within Westport Estate, ensuring that the IT department delivers a reliable, responsive and high-quality service.
  This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibilities at the time of writing.