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Junior IT Support Technician at Swan

Port Louis, Port Louis, Mauritius -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

1st Level IT Support, IT Asset Management, Employee Onboarding/Offboarding, IT Documentation, Operating Systems Troubleshooting, Hardware Troubleshooting, Application Support, Network Troubleshooting, Software Installation, Laptop Deployment, Interpersonal Communication, Organization Skills

Industry

Financial Services

Description

Duties will include: * Provide 1st level IT Support to employees (onsite/remote) * Monitor IT inventory and manage/maintain IT assets * Perform onboardings/offboarding’s of employees * Create and maintain IT documentation * Provide staff with technology support, which includes troubleshooting operating systems, hardware, applications, and network issues, answering questions regarding application use, and the installation of software * Assist IT Support Specialist in deploying of laptops for employees * Escalate issues to senior IT staff when necessary. Qualifications, Knowledge, Skills and Abilities: * Do you have an IT Qualification /IT Certification? * Have relevant working experience of at least 1 year * Passion for technology and knowledge of technical systems * Excelled organisation skills and ability to prioritise and work under pressure * Able to work collaboratively and effectively in a team environment * Ability to adapt quickly (and positively) to changing demands and priorities * Excellent interpersonal and communications skills

Responsibilities

Provide first-level technical support to employees both onsite and remotely, covering hardware, software, and network issues. Manage IT assets, maintain documentation, and handle the onboarding and offboarding process for staff.