OVERVIEW:

We are seeking a motivated and detail-oriented Junior IT & Systems Support Officer to join our team. This entry-level role is ideal for a recent graduate (e.g. in Business Information Systems or similar) or someone with up to one year of experience in an IT support environment. The successful candidate will work alongside our external IT service provider to help support and maintain our IT infrastructure, assist with the development and upkeep of our Laboratory Information Management System (LIMS), and carry out general IT administrative tasks.

SKILLS & QUALIFICATIONS:

• A third-level qualification in Business Information Systems, Computer Science, or a related field.
• Up to 1 year of relevant experience (including internship or placement year).
• Strong interest in IT systems, business applications, and problem-solving.
• Good organisational and communication skills.
• A proactive and collaborative attitude with a willingness to learn.
• Fluency in English (written and verbal).
• Full clean driver’s licence and flexibility to travel to other company sites as required.

• Provide day-to-day IT support to staff across all departments, with guidance from our external IT provider.
• Assist with the maintenance, configuration, and support of company laptops, desktops, printers, and mobile devices.
• Support the development, integration, and maintenance of the Laboratory Information Management System (LIMS).
• Coordinate minor IT issues and escalate technical problems as needed to our external IT provider.
• Assist in managing user accounts and permissions (e.g. Microsoft 365 administration).
• Document IT procedures and processes, including standard operating procedures (SOPs).
• Support onboarding of new employees with IT setup (email, devices, access, etc.).
• Perform routine system checks and updates, including liaising with third-party vendors.
• Carry out IT-related administrative tasks (e.g. maintaining asset records, scheduling updates, basic reporting).
• Contribute to the improvement and streamlining of IT systems across multiple sites (Farranfore, Dunrine, Tuam, Celbridge).