JOB OVERVIEW

We seek a motivated Junior Maintenance Support Engineer to provide foundational technical support for end-user computing, IoT devices, and infrastructure maintenance.
This entry-level role includes after-hours on-call rotations (1-2x/month) under supervision.
You’ll gain hands-on experience troubleshooting hardware, deploying patches, and supporting CCTV/IoT systems while receiving structured training for career growth.

REQUIREMENTS

Education:

• ITE/Diploma in IT, Electronics, or related field (Fresh graduates welcome).

Experience:

• 0-1 year in technical support

Basic familiarity with:

• Windows OS troubleshooting
• PC/laptop hardware components
• Networking fundamentals (IP addressing, Wi-Fi)

Technical Exposure (Preferred):

• IoT concepts (sensor types, data flow)
• Mobile device management (Android/iOS)
• Remote support tools (TeamViewer, AnyDesk)

Certifications (Bonus):

• CompTIA ITF+/A+, Microsoft Fundamentals

Work Requirements:

• Willingness for occasional supervised after-hours support.
• Ability to lift equipment.

Soft Skills:

• Eagerness to learn IoT/enterprise systems.
• Clear communication for user support.
• Detail-oriented documentation.

Hardware Support (Assisted):

• Assist in diagnosing/fixing hardware issues for:
• End-user devices (laptops, printers, mobile devices)
• Basic IoT equipment (sensors, cameras, cabling)
• Perform component replacements (RAM, HDD, power supplies) under guidance.

Software & User Support:

• Install OS/applications (Windows/macOS), configure email clients & user accounts.
• Troubleshoot common software issues (Office 365, VPN, antivirus).
• Support basic surveillance system operations (NVR reboots, camera alignment).

Preventive Maintenance:

• Conduct scheduled device health checks (disk space, updates, backups).
• Update asset inventories & maintenance logs.
• Test/replace consumables (sensor batteries, camera lenses).

Emergency Response (Supervised):

• Shadow senior engineers during after-hours critical incidents.
• Document issues in ticketing systems (e.g., ServiceNow).