Your main responsibilities will include:

• Participation in and leadership of initiatives for the continuous improvement of our operational processes and our entire product range.
• First point of contact for our operations team regarding complex product, process and customer-related issues, as well as support in handling and resolving questions from our customers and financing partners/banks.
• Coordination and support of the operations team in carrying out financial transactions and refinancings with our banks/financing partners in an international environment
• Transition of new customers into operational management and support of customer onboarding as an internal contact person for our Client Onboarding Team
• Creating reports for our customers as well as internal analyses of product performance and deriving improvement measures.

What you should bring

You possess a healthy mix of attention to detail and pragmatism. You are enthusiastic about new technologies and enjoy new challenges. You are interested in how things are connected in order to always find the right solution. You enjoy working in a team and are not afraid to take on responsibility yourself. You bring the following qualities: 

• A completed degree, e.g. in business administration or (industrial) engineering, commercial training or a comparable qualification
• Initial experience from a consulting firm, bank, FinTech or a similar environment
• The ability to quickly grasp and analyze complex relationships
• An independent work style with a focus on numbers, logic and processes.
• Excellent German and English skills as well as sound knowledge of MS Office applications

What we offer you

• Scope for creativity: A diverse range of tasks in an innovative, modern payment institution in the heart of Hamburg, offering you plenty of room for initiative and personal development.
• Cross-functional collaboration: Exciting, cross-departmental projects expand your daily business and offer you the opportunity to actively shape your workday.
• Continuous development: Regular, constructive two-way feedback, individual training courses and an annual development budget that you can use independently.
• Flexibility meets team spirit:  Flexible working hours and a hybrid work model with currently at least two office days per week allow you to optimally combine your job with your private life without sacrificing closeness to the team. 
• Attractive and appreciative working conditions:  Fair compensation based on your experience and responsibilities, 30 days of annual leave, a public transport job ticket, and Hamburg's best coffee.
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