Junior/Medior Customer Care Specialist with Danish OR Swedish language at ESET

Bratislava, Region of Bratislava, Slovakia -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Swedish, Danish, English, Slovak, Customer Support, Technical Support, Sales Support, Windows OS, Goal Meeting, Professional Tone, Flexibility, Ownership, Responsibility

Industry

Software Development

Description

Summary Our technical support team is looking for a new member with an interest in this area, professional communication style and active both Swedish and English to support our customers using ESET products and solutions. Build your professional know-how at ESET. For this position we welcome fresh graduates as well as candidates with similar experience willing to broaden their horizons. Job description As customer care specialist you will: Provide basic sales and technical support to our customers and partners Manage incoming calls and emails in expected quality and quantity Solve basic customer issues Delegate more complex problems to teams responsible Cooperate with higher level customer support teams What do we expect from you: Fluent in Swedish OR Danish language (C1-C2 level) Have English on good spoken and written level (ideally B2) Fluent Slovak language is a plus/not mandatory Be active OS Windows user Having previous experience with customer support or assistance is warmly welcomed/not mandatory Have focus on meeting goals Speak in a professional tone of voice Like to learn new things and be flexible in finding solutions Show ownership and sense of responsibility for your tasks Basic wage component (gross): from 1300 Euro (fresh graduate) The final wage is adjusted based on the experience and seniority level. Financial bonus based on performance paid twice a year up to 10% from the base salary paid during the evaluation period (normally 6 months) #LI-LV1 #LI-Hybrid #entrylevel Benefits Health & well-being BenefitPlus Healthcare (check-ups/annual programs) Multisport card Travel card "električenka" Supplementary pension saving Sick days Family Marriage allowance Childbirth allowance Parental contribution ESET family events (Family day, St.Nicholas) Office Refreshments in the office (fruits, coffee, soft drinks) Let´s get together breakfast Activity room, quiet room ESET events (Žranica, Christmas party..), teambuildings Other Loyalty allowance Loyalty extra days off Loyalty cake Loyalty glass award Refer a friend Christmas presents Discounts from external providers Primary location Bratislava Additional locations Time type Full time Join ESET Talent Community and we will contact you. This is an option for candidates who haven't found any interesting job opening and would like to send us their CV. ESET® provides cutting-edge digital security to prevent attacks before they happen. By combining the power of AI and human expertise, ESET stays ahead of known and emerging cyberthreats — securing businesses, critical infrastructure, and individuals. Whether it’s endpoint, cloud or mobile protection, our AI-native, cloud-first solutions and services remain highly effective and easy to use. Driven by science, ESET technology includes robust detection and response, ultra-secure encryption, and multifactor authentication. With 24/7 real-time defense and strong local support, we keep users safe and businesses running without interruption. An ever-evolving digital landscape demands a progressive, evidence-based approach to security. ESET is committed to world-class scientific research and powerful threat intelligence, backed by R&D centers and a strong global partner network. ESET's purpose is not only to provides cutting-edge digital security, but also to actively contribute to a more innovative and responsible society in terms of education, science and research. At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation. Learn more about ESET.

Responsibilities

The specialist will provide basic sales and technical support to customers and partners while managing incoming calls and emails according to expected quality and quantity standards. Complex issues must be solved or delegated to the appropriate responsible teams, requiring cooperation with higher-level customer support.