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Junior/Middle Technical Support Engineer (Automotive) at Sigma Software

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Gcp Tools, Google Cloud Armor, Google Security Command Center, Google Iam, Mqtt, Https, Open Tracing Standards, Kiali Service Mesh, Kubernetes, Itsm Processes, Stackdriver, Grafana, Gitlab, Ivanti Incident Management

Industry

Software Development

Description

Company Description We at Sigma Software are looking for a Junior/Middle Technical Support Specialist to join our expanding team. This role offers the chance to work in close collaboration with a Swedish engineering and development center, supporting innovative connectivity services for future vehicles. Join us and be part of a company that delivers high-quality solutions to global leaders while fostering innovation and excellence. CUSTOMER You will have an opportunity to work with a worldwide leader in the Automotive Engineering domain. PROJECT Support project for the Swedish engineering and development center working on future C-segment cars. Engineers will support connectivity service with operations and monitoring as a supplement to the daily business for the European market of the client. Job Description Provide 2-level technical support on out-of-office and weekend basis Securing agreed service levels in accordance with the Service Level Agreement (SLA) Monitoring of Infrastructure and Integration into other systems Incident and escalation reporting Maintaining and developing positive relationships with customers and colleagues Qualifications Knowledge from GCP tools (Google Cloud Armor, Google Security Command Center, Google IAM) and MQTT & HTTPS Experience with open tracing standards; Kiali Service Mesh and configuration Working with Kubernetes Understanding of standard ITSM processes (log and report incidents/problem) Upper-Intermediate level of English Readiness for night shifts WOULD BE A PLUS: Understanding of tools such as: Stackdriver, Grafana, Gitlab Experience with Ivanti Incident Management Additional Information Open-minded and able to adapt Organized and structured Attentive to details

Responsibilities

The role involves providing 2-level technical support, including out-of-office and weekend coverage, while ensuring service levels are met according to the Service Level Agreement (SLA). Responsibilities also include monitoring infrastructure, reporting incidents and escalations, and maintaining positive customer and colleague relationships.