Cumberland Care provides expert multilingual Plan Management, with a team who speak Mandarin, Cantonese, Vietnamese we well as English.
We want everyone to feel supported and understood, no matter what language they speak. We have a team of cross-cultural members who are ready to assist you with your disability needs in your native language.
Due to our continued growth, we are looking for a highly organised and energetic Junior Plan Manager to join our friendly team in our Parramatta office. If you are willing to go above and beyond to understand and support our participants through their NDIS journey, then this could be the perfect opportunity for you!

ESSENTIAL SKILLS:

• Exceptional attention to detail to identify and resolve issues.
• At least 1 year experience in NDIS industry.
• Ability to thrive in a fast-paced, dynamic work environment.
• Strong administrative and data entry skills.
• Proficiency with Office 365, and CRM systems.
• Driven by a desire to help our participants get the most out of their NDIS plans.
• Quick learning and adaptability.
• Effective team communication.

MANDATORY REQUIREMENTS:

• Current Australian Driver’s License
• Own car (or access to one) with full comprehensive insurance
• Attention to details
• Ability to meet deadlines and achieve daily KPIs
• Willing to conduct police check
  Job Type: Full-time
  Pay: $60,000.00 – $70,000.00 per year

Benefits:

• Employee mentoring program
• Travel reimbursement
• Work from home

Schedule:

• Monday to Friday
• No weekends

Language:

• a second language (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in Parramatta NSW 2150
Expected Start Date: 03/02/202

ABOUT THE ROLE

The Junior Plan Manager reports to the Operations Manager and is responsible for financially managing the plans of NDIS participants and support them to utilise their funding. The Plan Manager processes and supports new NDIS plan requests, ensures invoices are accurately coded to client’s accounts and within the specified rules of the NDIA program, and provides up to date and accurate information to all clients in receipt of plan management services.

DUTIES:

• Ensuring NDIS plans are implemented as intended.
• Managing paperwork related to purchases and payments for services through the scheme.
• Processing invoice payments and managing administrative tasks related to NDIS plan funding ensuring NDIS compliance.
• Overseeing financial aspects of NDIS plans.
• Liaising with Providers and Support Coordinators where needed.
• Handling incoming calls.
• Verifying data accuracy.