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We are looking for a passionate Network Operations Analyst to work with our Network Operations Manager to help us manage and improve stability globally across our IT infrastructure landscape.
The Operations team is a largely outsourced function, having partnered with a small number of strategic partners. This role will be key in embedding our unique and forward-thinking Service Operations mindset and culture in the delivery of services through these vendors.
We are looking for a Junior Network Operations Analyst to support our Network Operations Manager and other Ops Managers globally to ensure that all day-to-day operational activities are carried out in a timely, safe and reliable way.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Experience in an IT operations or service delivery function.
• Knowledge of ITSM processes including Incident, Problem, Change and release.
• Experience working with enterprise technology solutions.
• Basic knowledge of networking concepts including TCP/IP, routing, VLANs, network security principals and firewall management.
• Good analytical and problem-solving skills.
• Experience working with Service Management technologies such as Service Now.
• An awareness of different project management methodologies.
• Experience working with outsourced partners to deliver IT services.
• Strong organisational skills with a good attention to detail.

YOUR RESPONSIBILITIES:

• Supporting the Network Operations Manager in all BAU network related activities
• Working with our vendors ensuring they perform according to their SLAs and driving a customer-first service vision.
• Ensuring a successful day-to-day delivery of all Network Services to approximately 70 sites globally including cloud services (Azure and GCP) and Co-Location Data Centres covering Cisco LAN, SD-WAN, Wi-Fi and Palo Alto firewalls.
• Working with a globally dispersed Site Services teams to understand impact assessment for incidents/major incidents.
• Working with our other service aligned Operations Managers to ensure service stability across a complex and heavily regulated landscape.
• Engage in Service Operations tasks across all phases of the lifecycle including Incident, Problem, Change and Release.
• Delivering / Owning Service Improvements and small projects.
• Deputise for the Network Operations Manager as appropriate.
• Ensuring security, privacy and quality practices are embedded in everything we do