Junior Operational Excellence Manager at Experian

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lean Six Sigma, Process Improvement, Project Coordination, Data Analysis, Customer Experience, Continuous Improvement, Automation, Team Collaboration, Risk Management, Problem Solving, Communication, Organizational Skills, Proactive Mindset, Attention to Detail, Adaptability, Relationship Building

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in talented people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description As Junior Transformation & Project Manager you will uncover opportunities for improvement across our products, solutions, systems, people, and processes. Using Lean and Six Sigma techniques, you will support the delivery of measurable improvements and contributes to the implementation of solutions that drive value. You will report to the Operational Excellence Manager. This is a great opportunity to gain hands-on transformation expertise and learn in a fast-paced, collaborative environment, working alongside experienced professionals and contributing to meaningful change. What you'll be doing: Support senior team members in coordinating and delivering change initiatives that improve business efficiency and customer experience. Assist in identifying and removing process inefficiencies using lean principles (e.g., reducing waste, visual management). Help maintain a culture of continuous improvement by supporting data-driven decision-making and process ownership. Ensure consistency with established policies and procedures, and escalate any customer-impacting issues with proposed next steps. Contribute to initiatives that enhance customer satisfaction and business performance and pro-actively identify opportunities for service improvement. Support automation and system enhancements under guidance from senior team members. Work closely with project leads and cross-functional teams to support project planning and coordination. Track project scope, timelines, and deliverables, escalating issues as needed. Participate in project execution using Lean or Lean Six Sigma methodologies. Assist in monitoring project status and identifying potential risks or delays. Conduct basic data analysis to support performance improvement. Demonstrate a proactive, customer-focused mindset and willingness to learn. Occasional travel may be required (up to 10%). Qualifications What you'll bring: Bachelor’s degree (preferably in engineering, finance, IT, business, or marketing). Minimum 3 years of experience in a business environment, with exposure to operations, service delivery, or support functions. Up to 2 years of experience in process improvement, project coordination, or transformation support. Lean Six Sigma Yellow Belt (Green Belt certification is a plus but not mandatory at entry level) Basic understanding of Lean Six Sigma tools and methodology, with a willingness to develop expertise through training and hands-on experience Exposure to data-driven environments such as financial services, software, telecoms, or engineering is beneficial. Positive and resilient attitude, able to stay focused and motivated during challenging situations. Builds trusted relationships with colleagues and contributes to team-based change initiatives. Experience working with and analyzing varied data sets to support decision-making and identify root causes. Willingness to learn and apply continuous improvement methodologies (e.g., Lean, Six Sigma) in a fast-paced environment. Project management exposure or certification (e.g., CAPM, PRINCE2 Foundation) is beneficial but not essential. Awareness of risk management principles and ability to support mitigation planning. Experience working in cross-functional teams or matrix environments is a plus. Organised and proactive, with a strong sense of ownership and follow-through. Able to work independently with guidance and contribute to project coordination. Fluency in English Additional Information You will get: Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books. Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time. Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits! Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event. Opportunity for Flexible working hours and Home Office. Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Hybrid Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

Responsibilities

Support senior team members in delivering change initiatives that enhance business efficiency and customer experience. Assist in identifying process inefficiencies and contribute to initiatives that improve customer satisfaction and business performance.