CAREER-DEFINING. LIFE-CHANGING.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

TECHNICAL SKILLS NEEDED:

• MS Outlook, Word, Excel, Teams
• SharePoint/OneDrive
• Telephone Systems
• Good data entry skills
• Preferable experience in Salesforce but not required

ABOUT THIS ROLE:

We are recruiting a motivated Junior Operations & Customer Service Representative to join our UK Intake, Shipping & Operations Team.
Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.
If you’re looking to kick-start your career in the medical device industry, this rare and exciting opportunity could be the perfect fit for you!

Responsibilities :

• Patch device shipping, receiving processing and data uploading
• Inter-departmental communication
• Data entry across multiple systems
• Accuracy, attention to detail and strong communication skills
• Understanding and adhering to Quality System requirements
• Customer service enquiries
• Proactive project work to improve service offerin

SHIPPING ACTIVITIES (Primary Responsibilities):

• Examines outgoing shipments to ensure shipments meet specifications.
• Communicates discrepancies between physical product and paperwork as needed.
• Verifies the accuracy of the data and initiates corrections when needed.
• Coordinates special shipping as defined by Customer Service via QAD.
• Affixes shipping labels, identifying information, onto packed cartons or containers, as required
• Modify method of shipment, utilizing knowledge of shipping procedures, routes, and rates, to ensure on time deliver, when appropriate
• Verifies accuracy of shipping notices, bill of lading, invoices, orders, and other records.
• Prepares bills of lading and maintains documentation of goods shipped

INTAKE PATCH ACTIVITIES (Primary Responsibilities):

• Receiving and processing of the patch device (de-kitting and verification of patient information in ZioReports.com)
• Patch data upload via Z-trans system
• Patch diary data entry into the Z-trans system
• Upload patch data to Zeus QA tool
• Device and Patient Symptom Diary Storage
• Communicating with Management any potential system or device issues or ris

CUSTOMER CARE ACTIVITIES (Secondary Responsibilities):

• Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
• Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients.
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.
• Adhere to corporate policy and compliance standards in handling patient data