Junior Operations Performance Analyst (m/f/d) at Flink

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, KPI Management, Process Improvement, Collaboration, Presentation Skills, Problem Solving, SQL, Excel, Google Sheets, Critical Thinking, Teamwork, Empathy, Fast-Paced Environment, Automation, Operational Reporting, Stakeholder Communication

Industry

Software Development

Description

Company Description Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 3,000 products with a focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging. Flink launched in February 2021 and already operates in more than 90 cities in Germany, and the Netherlands. The business generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala, and Bond, and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1. Are you looking to kick-start your career in data-driven operations at a fast-growing tech company? Join Flink Netherlands as a Junior Operations Performance Analyst and help us deliver on our 28-minute customer promise - making sure things run smoothly behind the scenes while constantly improving how we operate. Job Description In your role as Junior Operations Performance Analyst (m/f/d), you will play a critical role by ensuring operational excellence across all hubs. You will help enable the highest performance levels, drive data-informed decision-making, and ensure seamless collaboration across functions, supporting Flink Netherlands in delivering efficient, reliable, and scalable operations. Operational Performance Reporting: Safeguard, streamline, and improve operational reports to provide accurate, actionable insights for NL operations. KPI Management: Track and set fair, actionable KPI targets for hubs to monitor performance, identify underperformance, and drive targeted improvements. Data Analysis & Insights: Dive into operational data to improve efficiency and results—analysing delivery speeds, issue rates, outlier events, P&L metrics, and more. Collaboration & Stakeholder Support: Partner with Functional Owners, City Managers, and Hub Managers to track results, drive improvements, and align across functions. Support Presentations & Communication: Assist with presentations and stakeholder communication, from quarterly conferences to weekly and ad-hoc updates. Process Improvement, Tools & Playbooks: Identify opportunities to optimise workflows, leverage automation, and contribute to developing standardised operational playbooks and dashboards to ensure consistent execution across hubs. Qualifications A bachelor’s degree in Business, Management, Engineering, Data Analytics, or a related field. 0–3 years of experience in data analysis, operations, or process improvement Strong analytical and problem-solving skills, with a passion for making decisions based on data. Comfortable working under pressure and juggling multiple tasks in a fast-paced environment. Proficiency with tools like Excel/Google Sheets, or other data analysis software. Basic SQL experience/familiarity, able to modify or tweak existing code, with a willingness to learn A positive, proactive mindset—you’re ready to learn and take on challenges. Empathy and critical thinking—you understand how decisions impact both people and performance. Fluent in English (Dutch is a plus). A true team player who thrives in a collaborative setting. Additional Information An annual Learning budget of €1000 and individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals; 26 vacation days + 1 additional day per year of service up to a maximum of 30 days; A monthly wellness budget of €40 through Alleo. 10% off your Flink groceries, be the first to test our new products! A good pension plan and company lunch; Possibility to work abroad for 3 weeks; A new and modern office in Amsterdam; Not to forget: Friday afternoon drinks and other fun (sports) events! It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.

Responsibilities

As a Junior Operations Performance Analyst, you will ensure operational excellence across all hubs and drive data-informed decision-making. Your role involves improving operational reports, tracking KPIs, and collaborating with various stakeholders.