DESCRIPTION

Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology.
Type of contract: Employment
Type of Work: Hybrid (1 day in the office/month)

• Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
• Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.
  Are you curious about firsthand experiences? Dive into our bonus material showcasing employees’ stories in customer operations.