Respectfully, we do not require the assistance of recruiters at this time - please do not call the office. Any associated calls or emails will be screened accordingly.

REQUIREMENTS AND SKILLS:

• Strong communication and customer service skills
• Exceptional attention to detail and time management
• Previous experience in medical reception, administration, or customer service (e.g., hospitality/travel industry)
• Proficiency in Microsoft Office and Outlook, with experience handling phone enquiries
• Familiarity with clinical systems (desirable but not essential)
• Ability to work independently and collaboratively as part of a team
• Calm under pressure in a fast-paced medical setting
• Flexible and adaptable, with a willingness to support the team as needed
• Ability to handle sensitive situations with empathy and quickly build rapport
• Excellent telephone manner

ROLE OVERVIEW:

Due to internal growth at Medserv, we are actively looking for a Patient Administrator to join our Remote Practice Management team based in our Athlone Office. You will be working closely with a Medical Secretary ensuring you are meeting and exceeding client expectations. On a daily basis you will be managing a high volume of calls (circa 50 100 communications) from patients, secretaries and other medical professionals.

DUTIES & RESPONSIBILITIES:

• Managing calls from patients, secretaries, and other medical professionals
• Resolving Customer Queries
• Processing Payments
• Issuing correspondence to patients
• Scanning & Filing Sensitive Documents
• Assisting with aspects of clinic management
• Managing internal and external email queries
• Working as part of a team
• Dealing with ad-hoc duties as they arise