ABOUT US

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we’re always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

QUALIFICATIONS

• Basic knowledge of how online payments work (e.g., credit cards, bank transfers, payouts).
• Interest in fintech, digital payments, or financial operations.
• Willingness to learn about industry tools, platforms, and compliance rules.
• Detail-oriented and organized.
• Comfortable working with spreadsheets and learning new systems.
• Good communication skills and a team-player attitude.
• Curious and eager to learn about payments, tech, and operations.

ABOUT THE ROLE

We are looking for a Junior Payment Operations Manager to support day-to-day payment operations, monitor and optimize transaction flows, and assist with onboarding and managing payment service providers. Success in this role is defined by the ability to ensure accurate, timely, and compliant payment operations while contributing to smoother partner onboarding, issue resolution, and continuous process improvements.

KEY RESPONSIBILITIES

• Stay up to date with the latest trends in payments, fintech innovation, regulatory developments, and emerging technologies.
• Provide insights and recommendations to improve existing payment infrastructure, reduce costs and manual labor, increase authorization rates, or streamline operations.
• Monitor all merchant accounts and support daily payment flows (e.g., card payments, SEPA/SWIFT, direct debits, payouts).
• Investigate payment failures, exceptions, processing delays and other irregularities.
• Support fraud checks, risk flags, and chargeback workflows where needed.
• Monitor performance KPIs for payment-related processes and partners.
• Ensure adherence to internal compliance and regulatory standards in all payment processes.
• Assist in onboarding new PSPs, acquirers, and payment-related partners.
• Support the planning and coordination of payment solution implementations, including documentation, testing, and go-live support.
• Work closely with Product, Engineering, and Legal teams to ensure integration timelines and compliance requirements are met.
• Track progress on integrations and assist in preparing technical and operational documentation for stakeholders.
• Cooperate with other team members to support onboarding and launch of new payment solutions.
• Serve as a liaison between internal teams and partners to resolve operational or integration issues.
• Maintain clear records and communication logs for all partners.
• Assist in activating and configuring new payment solutions and ensuring proper internal alignment before launch.
• Prepare different types of reports and statements related to payment processing.
• Maintain process documentation and up-to-date change log for all merchant accounts.
• Collaborate with internal teams such as Risk, Product, Engineering, and Customer Support.
• Respond to and resolve payment-related inquiries & requirements from internal teams and external providers.
• Provide input to product and operations teams on process improvements and revenue-impacting issues.
• Support audit preparation and compliance reviews by gathering operational data.