DEPARTMENT SUMMARY - IDEALLY THE SUCCESSFUL CANDIDATE WOULD BE LOCATED IN ONTARIO

The EPMO supports Maximus Canada’s client business departments and other shared services by providing Project Delivery, Corporate Planning, Governance and Business Performance. The Governance and Business Performance team works closely with stakeholders to provide system administration for the Service Now Strategic Portfolio Management application and oversees related practices and processes .

POSITION SUMMARY

Reporting to the Senior Manager, EPMO Governance and Business Performance the Business Performance Analyst is responsible for supporting the day-to-day operational tasks that deliver on the EPMO commitments, including project reporting, margins reporting, project intake, resource forecasting, and time tracking and reporting. The analyst helps maintain data integrity in the organization’s application, tracks KPIs, and assists in driving compliance with the organization’s project management and time-tracking requirements.
The Analyst participates in continuous improvement initiatives that improve the EPMO business outcomes. This includes the adoption of innovative approaches and tools.

KNOWLEDGE SKILLS AND ABILITIES

• Demonstrated experience in providing application and/or business process support with a strong customer service focus.
• Extensive experience with core software applications including MS Word, Excel, Outlook, PowerPoint is required.
• Ability to extract, organize, and interpret data for analysis by leadership.
• Strong organizational, communication (verbal and written) and interpersonal skills.
• Demonstrated attention to detail, flexibility, and adaptability.
• Demonstrated ability to work independently and as part of a team.
• Demonstrated ability to think critically and solve problems.
• Demonstrated ability to build positive relationships with colleagues, internal clients, and other stakeholders.
• Experience with time tracking and approval systems an asset.
• Experience with Service Now SPM an asset.
• Ability to manage confidential information and associated obligations.
• Aptitude for technology with respect to data automation in business is an asset.

EDUCATION AND EXPERIENCE

• Bachelor degree with 2 or more years of experience in an administrative or project management related capacity or an equivalent combination of education and experience within a professional services/consulting organization.
• Intermediate proficiency with M365 applications.
• Advanced proficiency with Microsoft Excel.

Please refer the Job description for details