The production coordinator is responsible for ensuring quality assurance on all of Rise Media’s services and products. This entails a range of oversight in work including planning, scheduling, directing and executing production related tasks for maximum performance of projects and services. The production coordinator reports directly to the Production Supervisor.

Responsibilities:

• Demonstrates an in-depth knowledge on all of Rise Media’s products and services when dealing with customers.
• Timely and well written response for orders placed via email and over the phone, while communicating with appropriate service departments.
• Follow up and coordinate resolutions of booking requests and/or production related queries with the Sales Department.
• Track customer correspondence and refer to staff guidelines for non-routine items/requests.
• Must be in constant communication with clientele regarding experiences with appointments, feedback on assets, and personalized follow up.
• Responsible for assigned clientele and developing relationships with the clientele
• Verification of pricing for all assets obtained by client starting with receiving assets and ending with invoicing
• Communicate with the editorial staff to ensure assets are delivered to clients on time.

Qualifications:

• BA or BS (preferred)
• Knowledge of Real Estate Industry is a huge plus but not necessarily required
• Strong ability to work proactively and efficiently.
• Excellent judgment and ability to handle confidential information.
• Proficiency in using various Microsoft Office applications such as G Suite, CRM and customer service software, Word, Excel, Access, PowerPoint and Outlook.
• Familiar with Internet applications and technology.
• Excellent oral, written, communication, and interpersonal skills.
• Ability to interface effectively with all levels of management and must work and communicate effectively with both internal staff and external customers.
• Ability to work within a team environment as well as independently.
• Strong time management skills and ability to work well under pressure.
• A strong willingness to learn and take instruction

Job Type: Full-time
Pay: $22.00 - $30.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Water Mill, NY 11976 (Required)

Ability to Relocate:

• Water Mill, NY 11976: Relocate before starting work (Required)

Work Location: In perso

• Demonstrates an in-depth knowledge on all of Rise Media’s products and services when dealing with customers.
• Timely and well written response for orders placed via email and over the phone, while communicating with appropriate service departments.
• Follow up and coordinate resolutions of booking requests and/or production related queries with the Sales Department.
• Track customer correspondence and refer to staff guidelines for non-routine items/requests.
• Must be in constant communication with clientele regarding experiences with appointments, feedback on assets, and personalized follow up.
• Responsible for assigned clientele and developing relationships with the clientele
• Verification of pricing for all assets obtained by client starting with receiving assets and ending with invoicing
• Communicate with the editorial staff to ensure assets are delivered to clients on time