Junior Project Manager at Viber UK Limited

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving, Communication Skills, Presentation Skills, Data Analysis, User Research, Product Management, Mobile Applications, Agile Methodologies, Market Research, Fintech Experience, Usability Testing, Operational Processes, Collaboration, Consumer Behavior, Data Visualization

Industry

Retail

Description

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions. We are seeking a highly analytical and detail-oriented Junior Project Manager to optimize the performance and efficiency of our products within the Philippine market. You will play a crucial role in bridging the gap between product development and daily operations, ensuring our products run smoothly, users have a seamless experience, and insights are effectively translated into actionable improvements. This role requires a strong understanding of product lifecycle management, user behavior, and operational processes, with a particular focus on mobile applications. Responsibilities User Feedback & Usability: Conduct and coordinate mobile app usability testing and panel testing with Filipino users to gather direct feedback and identify friction points within the product. Analyze user feedback channels (e.g., support tickets, app store reviews, social media) to identify common pain points, feature requests, and operational challenges. Translate user insights and operational data into clear, actionable recommendations for product improvements and new feature development. Product Performance Monitoring & Optimization: Monitor key product performance metrics (e.g., usage, conversion, retention, error rates) and identify trends or anomalies specific to the Philippine user base. Collaborate with product, engineering, and customer support teams to identify, troubleshoot, and resolve operational issues impacting product performance or user experience. Develop and implement operational processes and tools to improve product efficiency and reliability. Data Analysis & Reporting: Develop and maintain dashboards and reports to track product operational health, user engagement, and market trends. Provide regular reports and insights to product managers and stakeholders on product performance, operational bottlenecks, and user experience. Utilize data to support product decisions and validate the impact of operational changes. Cross-Functional Collaboration: Act as a key liaison between product development, engineering, marketing, sales, and customer support teams to ensure smooth product launches and ongoing operations. Support product managers in defining requirements and ensuring operational readiness for new features or products. Contribute to the continuous improvement of product operations processes and best practices. Market & Competitor Monitoring: Assist in monitoring key market trends and competitor activities relevant to product operations and user experience in the Philippines. Requirements Deep understanding of the Philippine mobile payments market, and Filipino consumer behavior. Bachelor's degree in Business Administration, Marketing, Economics, Computer Science, or a related field. 3+ years of experience in product management (junior PM), or a closely related analytical role. Proven experience in conducting user research, particularly mobile app usability testing and/or panel testing. Strong analytical and problem-solving skills, with the ability to interpret complex data and identify root causes. Excellent communication and presentation skills, with the ability to articulate technical and operational issues clearly to diverse audiences. Proficiency in data analysis tools (e.g., Excel, SQL, Google Analytics, Amplitude, Mixpanel). Familiarity with product development lifecycle and agile methodologies. Ability to work independently and as part of a cross-functional team. Advantages Experience in market research or competitive research, with a strong ability to gather and synthesize external insights relevant to product operations. Prior experience with fintech mobile applications or in the financial technology industry. Experience with ticketing systems (e.g., JIRA, Zendesk) and product analytics platforms. Proficiency in Tagalog or other major Philippine languages. Familiarity with data visualization tools (e.g., Tableau, Power BI). Skills null

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Junior Project Manager will optimize product performance and efficiency in the Philippine market by bridging product development and daily operations. Responsibilities include conducting usability testing, monitoring product performance metrics, and collaborating with cross-functional teams.